• Lead, coach and developed a team of 27 team members, both on-shore and off-shore, to drive the Target Plus data strategy and global operations.• Built and launched Target Plus global data (item/content) strategy leveraging industry best practices to drive scalability and satisfaction within the partner experience. • Implemented and launched Salesforce model in our Item Support team to improve overall communication along with increasing productivity and improving partner experience • Developed, hired and grew new organizational structure within the Target Plus Item Onboarding team, which focuses on onboarding, training and launching of new partner on Target Plus• Innovated and collaborated with the Product Management teams to develop a new automated approach through data quality checks and exception management, which resulted in 96% of products going through an automated review cycle• Created and implemented product health digital strategy for Target Plus across multiple work streams, external and internal teams that resulted in a 181.2% improvement in required attribution and findability of items on Target

 Capitalized on innovative products to streamline revenue growth and consistently achieved business objectives YOY.  Mobilized multidisciplinary teams, including Vendor Onboarding, Product Operations, and Site Optimization teams, by providing comprehensive training and incorporating product business strategies. Developed the product operations strategy, roadmap and key performance metrics to measure vendor and internal team success, to support a $1 billion business portfolio. Integrated top-of-the-line technology in collaboration with executive partners that systemized client requests and allowed for efficient service; emphasized the importance of unmatched customer service to boost retention rates. Conducted in-depth research of performance statistics and utilized measurable data to conceptualize, develop, and launch roadmaps to success; analyzed key indicators and defined trends to restructure operational frameworks. Slashed SLA turnaround by nearly half and increased overall performance by 126% due to dedication to excellence.

 Orchestrated the use of Six Sigma DMAIC, Value Stream Mapping, 5S, Kaizen processes to enhance productivity, leading to $1M in annual savings.  Evaluated business frameworks and introduced beneficial operational changes that would improve profitability. Troubleshot issues and resolved problems with minimal interruption to service; prioritized end-user experience. Conceived of and actualized a KPI dashboard that enabled the team to visualize revenue standings and objectives. Decreased specialists time on individual setups by 9 days, which led to less expenses for the company. Drove productivity, offered professional mentorship to a team of 12, and ensured top accuracy and service. Honored by senior leadership with “Most Valuable Player of the Year” award for outstanding results and notable contributions to long-term business goals.

 Instrumental in building mutually beneficial working partnerships with external vendors to obtain competitive pricing. Oversaw account management functions for a $250M book of business and facilitated open lines of communications with key stakeholders to keep them informed of company strategies and updates. Created lucrative business plans, identified key indicators, and aligned team members to thrive in their positions. Generated financial forecasts and spearheaded content projects that solidified a top placement in the active market and saved the company $1M in expenses; assessed available resources and introduced feasible budgets. Overhauled current practices and launched a new Supplier Direct Fulfillment content program that minimized costs by 36%. Revitalized content preparation processes that lessened content providers SLAs from 25 to 9 days.

 Vital in leading operations and quality assurance of customer service in the Home Theater, Appliance, and PAC departments across 5 locations worldwide. Acquired a consensus on improvements that led to and increased Net Promoter Service (NPS) score and enhanced customer satisfaction (CSAT); drove industry best practices and centralized focus and efforts on client usability. Joined efforts with business partners to develop and integrate new quality procedures for incoming calls that set a higher base of expectations; significantly improved overall CSAT scores by nearly 5% within one month. Redesigned UPS return processes that would maximize efficiency and organization; led to savings of $500K.

 Directed the daily activities of 13 cross-functional employees and optimized productivity to reach milestones. Systemized loading tasks to accommodate over $50M worth of inventory; ensured the timely freight deliveries. Worked closely with colleagues to strategize on business plans, processes, and financial objectives; remained up-to-date on consistently evolving business and technical trends to retain a competitive market standing. Rolled out an optimized cube utilization standard that could lead to the company saving $400K+ in shipping costs. Enhanced production by nearly 7% due to sharp focus on operational setups, task distribution, and productivity.

• Managed 18 to 20 direct reports and partner with peers to facilitate operation of 86 team members daily • Implemented safety recognition through management collaboration and team member involvement • Developed building wide alarm accountability program in partnership with the director, managers and peers to drive process improvement and C-TPAT compliance • Partnered with corporate transportation and scheduling teams as well as vendors on proper shipping and routing policies regarding inbound freight • Balanced safety, quality and culture in the Distribution Center while improving production 5.5% year over year • Partnered with peers on inbound process to drive philosophy change from separate departments to inbound team • Established performance metrics assessment tool for receiving which was rolled out to the network through inbound conference call • Championed peak season planning tool and was rolled out to supervisors and managers at Distribution Center 70 • Developed and partnered with scheduling team on PO smoothing process for inbound freight

• Effectively managed 45 team members on the overnight logistics process• Hired and trained new team members on efficient inventory management• Created strategies for improving inventory flow and logistic processes • Ensured financial goals were met through effective time management by reducing payroll hours

• Achieved over 100% of the Northern Lakes Sales Goal which was $772,000• Achieved Presidents Club status: 115% of the Northern Lakes Sales Goal • Trained 46 interns in a two-week nationally recognized training program in NC • Managed 13 University Markets in North Dakota, Minnesota, and Wisconsin• Wrote a weekly newsletter, motivating and inspiring the interns