Daniel Ashton Email & Phone Number

Wolverhampton, England, United Kingdom

Staffordshire

Staffordshire

• Creating & Quoting for a range of label specifications • Keeping accurate records and ensuring the client is kept up to date with progress • Working alongside pre-press & production • Fulfilling and supporting all administrative processes

Working closely with clients to listen, understand and define their needsBuilding compelling proposals and solutions to ensure they achieve their objectivesDeveloping account plans for customers and helping with their strategies – recent examples include advice on re-branding and how best to expand current product rangesSourcing opportunities to up-sell or from referrals, with new or existing customersPlanning and prospecting effectively to ensure a healthy pipeline of sales opportunities – networking to identify and build relationships with key decision makers, calling lost customers, analysing trading patternsProviding high standards of service to all customers – from initial order through to successful deliveryVisiting clients on a regular basisRepresenting the company trade exhibitionsWriting monthly sales reports for Sales Director

Working directly with team management to ensure that all the support functions of the sales department are operating effectively:• Working to a team target. Offering regular support for colleagues from Sales and other departments• Look for opportunities for up-sell and referrals with new or existing customers• Quoting and tendering for new customers• Dealing with any price disputes and confirming total costs• Creating, maintaining customer service and relationships• Retaining new and existing orders• Continuously learning product knowledge, advising customers on which products meets their requirements• Quoting from face to face contact• Calling lost customers or those that trading patterns have changed

Fast-paced telesales role informing customers about products and services over the phone, closing deals, maintaining good relationships and dealing with complaints:• Managing up to 100 inbound and 80 outbound calls per day in professional and efficient way• Focus on achieving daily and monthly targets - selling as many items as possible to grow profitability• Maintain great customer relations of up to 200 eclectic accounts per week from varying sectors including education, corporate entertainment and hotels • Up-selling on every call. Inbound/Outbound• Setting and achieving daily SMART objectives on every call• Analysing data and identifying trends from spending patterns• Working closely with Business Manager to grow ledger/business sales. Including weekly meetings• Accurate data entry of up to 6000 lines per week• Gaining as much product information about the 15,000 stocked lines• Presenting the vast sales proposition using product knowledge, features and benefits• Working as acting Team Leader when necessary• Yield management - always being aware of profit, margin and GP• Competitor monitoring • Link selling• Helping to train, motivate and mentor new employees• Taking on any customer service problems• Maintaining focus, concentration and self-motivation - acknowledged as ‘Telesales champion of the period’ six times

Entry level office support to help the local council’s daily operations:• Organising incoming post• Collating information and filing/updating into relevant folder• Filing folders back into alphabetical order• Sending letters using mail merge• Working in reception, greeting clients, sorting through and photocopying relevant documents• Dealing with client problems• Helping clients to fill out benefit forms• Answering phones in a professional manner