Daniel Augustin Email & Phone Number

Sacramento, CA, US

Sacramento, California, United States

• Project planning and implementation.
• Infrastructure lifecycle management.
• Datacenter design and maintenance.
• Configure alerting and monitor environment using LibreNMS.
• Network design and implementation, on prem and cloud.
• Implement IAC using Powershell, Terraform, and other scripting tools as needed.

Sacramento, California, United States

• Curate and maintain client relationships, report on project deliverables and roadmaps.
• Identify, plan, and implement projects based on customer need.
• Provide mentorship and guidance to helpdesk and mobile staff, assist with escalations.
• Datacenter infrastructure design and maintenance.
• Manage client network and server infrastructure, SSL and IPSEC VPN, NAT and DNS management.
• Manage cloud presence in Azure and AWS, storage, compute, and network configuration.

Sacramento, California Area

• Support multiple clients with combined user base of over 5000 in an MSP model.
• Constant research, implementation, and support of new and existing technologies for clients.
• Deploy, upgrade, and support VMware vCenter environments.
• Plan, develop, and implement Disaster Recovery solutions.
• Manage datacenter presence with infrastructure as code using PowerShell, Ansible.
• Manage client network infrastructure, SSL and IPSEC VPN, NAT and DNS management.

Mcclellan, CA

• Respond to helpdesk tickets in a timely fashion, document all interactions with users, actively pursue and complete side projects.
• Work in Active Directory and Exchange to create and manage user and email accounts, create content for company SharePoint and train staff on its use.
• Maintain the WDS environment, create and deploy images, create task sequences, further automate user setup using batch scripts to perform routine tasks.
• Work with Network Engineer to maintain up to date network documentation and identify points of congestion. Perform troubleshooting for remote sites and resolve connectivity issues to essential services.
• Maintain a current Mac deployment image, provide all levels of support for the companies Mac users including deployment, training, and troubleshooting.
• Create lab environments to test various solutions prior to implementation such as Microsoft System Center, Mac Server, and various helpdesk software solutions.

Roseville, California

• Providing excellent customer service to the Roseville community and surrounding areas, cultivating and maintaining a growing customer base while furthering the excellent reputation of the company by providing accurate.
• Meet and exceed monthly revenue expectations with a comprehensive sales approach tailored to customers needs with a focus on preventive software and utilities.
• Performing full service computer repair for PC and Mac systems, ranging from laptops and desktops to cell phones, tablets, printers, and game consoles.
• Perform component level repairs including DC-Jack repair, motherboard replacement, screen replacement, liquid spill repair, and re-flowing graphics chips.
• Troubleshooting any manner of software issues from a range of applications; Microsoft Office, Windows, Outlook, MacOS, Linux, Quickbooks, iOS, and Android.
• Perform remote support as needed when customers are unable to physically bring a computer in for repair.

Sacramento, California

• Managed branch location as the single full time employee with little oversight from corporate.
• Diagnose and repair various issues with Windows and Apple based laptops / desktops / handhelds.
• Maintain a database of customer contact information, repair orders, and invoices.
• Work in Apple’s GSX web portal for diagnostic information, system specifications, and other resources.
• Train college bookstore staff about store operations, equipment intake procedures, and paperwork.
• Manage in-store inventory and procure parts as needed based on needed repairs and current stock.

Oberlin Ohio

• Perform in-shop PC repair such as upgrades, virus removal, hardware diagnosis, and system builds.
• Deliver onsite support for local businesses, maintaining backups, installing specialized software, managing active directory users and shares, printer setup and maintenance, general troubleshooting.
• Installation and management of wired and wireless networks, integrating into current infrastructure while conforming to security and access policies.
• Software and hardware deployment for businesses and schools including new PC rollouts of up to 100 systems, managing backups of windows images, integrating systems into current infrastructure.

Avon Lake, Ohio

• Install and configure custom built household networks and home entertainment systems, including terminating and running cables, assessing hardware needs.
• Custom PC builds. Assessing customer needs and selecting appropriate hardware / software.
• Troubleshooting for system issues, virus removal, software installation and upgrades.
• Install CCTV and home security systems.

Annandale, Virginia

• General PC maintenance including replacing graphics cards, memory, and motherboards.
• Customer support including troubleshooting end user problems.
• Managing software deployment schedule and maintaining current backups of hard drive images.

Computer And Information Sciences And Support Services

Activities and Societies: Team Orbit Rocket Club At Lorain County Community College I studied a variety of IT subjects including; Windows.

A+ Certification, Computer And Information Sciences And Support Services

Become proficient in various aspects of computer hardware and software repair including network troubleshooting, printer repairs, building.