Managed complex accounts, responsible for client cargo transit to and from the Port of Houston, customer inventories across three warehouses, scheduling over-the-road carriers to intended destinationsGenerated accurate and detailed custom reports for customers, on demand and in a high pressure environment Organized and facilitated site visits and meetings with clients and assisted sales department when evaluating operations costs when quoting new businessCoordinated with the Director of Warehouse Operations and Customer Service to develop standards and initiatives to be rolled out to entire CS groupCreated methodology and tool to evaluate the labor cost per move for all CSRs across the companyCreated and maintained warehouse training SOPs to ensure compliance and efficiencies across departments with customer service processes Developed and facilitated Customer Service town hall meetings to assist group leadership gain insight into the needs, challenges and perspective of CSRs

Led a team of seven PBX/reservations agentsMaintained revenue management system, standards and practices to control room inventories and rates Developed training modules, coordinated department onboarding process, managed hiring and disciplinary processes for the departmentManaged large and small market conference reservations and logistics as well as phone system to ensure that all system maintenance was completed in a timely manner

Produced a ten episode web series for a major commercial clientDeveloped strategies for market infiltration and client acquisitionManaged the logistics and operations for large scale video production over the course of the projects lifetime Coordinated legal, insurance, accounting and compliancesHired and managed 30+ contractors: including negotiating salary, managing payroll, and overseeing all department budgets Edited web series episodes, promo spots, and demo reels

Managed café day to day operations and led a team of seven food service employeesDesigned and implemented marketing campaigns within the department to drive salesDeveloped process-led procedures for sanitation and service Coordinated efforts of multiple departments to optimally execute special events and corporate initiatives