Daniel Baier Email & Phone Number

Aurora, Colorado, United States

Respond to customer emails and provide support as needed. Provide support both remotely and on location per the customers request. Work with coworkers to provide resolution to issues as quickly and accurately as possible.Request and impliment new technologies to improve customers performance.

Columbia, South Carolina, United States

United States

Configured and Deployed new assets to end usersProvide technical support to customers on telephone, email and through ticketsTroubleshoot LAN network issues.Terminate Network drops according to RJ-45B standards.Analyze and troubleshoot software and hardware issuesDocumented help desk tickets/resolutions using the SC BOSS system.Maintained equipment.

Columbia, South Carolina

• Routing call, setting up IP phones, and voice mail
• Perform Project Planning for the university.
• Utilize SNOW for ticketing and ticket management.
• Train clients on how to use AV equipment, and camera system
• Train users on how to use WebEx, Microsoft Lync Manage, WebEx accounts
• Desktop and phone support to all users

Lexington, South Carolina

• Provide on-site technical support to customers through based on tickets and phone calls.
• Analyze and troubleshoot software and hardware issues
• Configure and deploy new PC’s to end users
• Documented help desk tickets/resolutions using the SpiceWorks System
• Provide excellent Customer Service to end users as they needed assistance.
• Provided end user support to users utilizing Tyler Technologies Incode system

Columbia, South Carolina Area

• Provide excellent technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide excellent Customer Support over the phone and via email.
• Troubleshoot hardware and software issues using remote assistance.
• Follow up with customers to verify that their issue has been successfully resolved
• Ensured that a customer’s issue gets escalated to the proper support group if first level resolution is not possible.

Lexington, South Carolina

• Provide technical support to customers on telephone, email and through tickets
• Troubleshoot LAN network issues.
• Knowledge of CISCO CLI routing and switching
• Analyze and troubleshoot software and hardware issues
• Documented help desk tickets/resolutions using the SC BOSS system.
• Maintained equipment inventory using BOSS Asset Tracking System