•Responsible for developing and standardizing the on-boarding training materials for all new patient access associates•Participates in the on-boarding departmental orientation process for new hires• develops and implement continuous learning and training session for current staff based on denial trends by service line by insurance•Assist in staff education regarding use of Patient Access tools•Assist with training and maintenance of all Patient Access software tools• recommends tools that can be implemented to improve workflow and patient experience•Foster an environment of continuous learning and process improvement within MaineGeneral Health.•Develop, recommend and assist in the implementation of departmental performance improvements•Assists as necessary with the supervision and coordination of the daily activities in the Patient Access department while promoting and fostering a positive and effective patient experience•Performs quality assurance reviews on staff to identify training needs••Participates in departmental and hospital wide meetings, as assigned•Develops, coordinates, implements, and evaluates system based on the needs of the organization

•Oversee all aspects of the patient registration and admission process, ensuring accuracy and efficiency•Train, supervise, and evaluate a team of patient access staff, providing guidance and support to ensure exceptional customer service•Develop and implement policies and procedures to streamline patient access processes and improve overall patient satisfaction•Collaborate with other departments to ensure a smooth flow of patient information and timely processing of admissions•Monitor and analyze patient access data to identify areas for improvement and implement solutions to increase efficiency•Serve as a liaison between patients, healthcare providers, and insurance companies to resolve any issues related to access and billing•Manage patient financial counseling and assistance programs to ensure patients are informed about their financial responsibilities and receive appropriate assistance•Ensure compliance with all relevant healthcare regulations and standards, including HIPAA and Medicare guidelines•Communicate with patients and their families to address any concerns or questions and provide necessary support and assistance•Continuously strive to improve the patient experience by seeking out feedback and implementing changes as needed