Daniel Barley Email & Phone Number

Hertfordshire

• To manage library business support systems projects which deliver improved business processes, services, and improved outcomes for library staff and customers.• Ensure bespoke IT systems, in particular the Spydus Library Management System and RFID kiosks, are developed to allow robust performance management reporting systems which support strategic development and meet external inspection requirements.• To manage related aspects of project delivery identifying key stakeholders and… Show more • To manage library business support systems projects which deliver improved business processes, services, and improved outcomes for library staff and customers.• Ensure bespoke IT systems, in particular the Spydus Library Management System and RFID kiosks, are developed to allow robust performance management reporting systems which support strategic development and meet external inspection requirements.• To manage related aspects of project delivery identifying key stakeholders and liaising effectively with both internal and external teams to achieve effective results.• To identify and act upon business change requirements and manage their effective delivery in line with departmental and team plans, liaising with all key stakeholders, suppliers and service delivery teams.• Ensure the department is kept up to date on all key system developments and that all operational and back office teams are engaged in the process.Develop and provide user trainingDevelop and maintain timely support documentation in line with best practice, standards and procedures.Administer user accounts and system parameters as requiredContribute to system development, interpreting and defining user requirementsCarry out end user testing of new or upgraded functionality Show less

- U13 Squad Coordination- Player Recruitment (retain/register/release)- Match Day Coordination- Player/Match Analysis - Player 1 to 1's and devleopment meetings- Designing and Documenting Tarining Sessions- Take weekly Training sessions- Player Development- Parent Liason/Point of Contact

• Manage, administer and offer technical support to resolve issues with Windows 7 and windows 8 laptops desktop, Window’s tablets and Apple iPads and iPhones• Support Microsoft office 2010/2013• Supporting Office 365• Responsible for handling and dealing with all 2nd line incidents, either directly from the client or as escalated by the 1st line support team, ensuring these are managed within agreed Service Level Agreements• Supporting County Councillors and VIP’S with a variety… Show more • Manage, administer and offer technical support to resolve issues with Windows 7 and windows 8 laptops desktop, Window’s tablets and Apple iPads and iPhones• Support Microsoft office 2010/2013• Supporting Office 365• Responsible for handling and dealing with all 2nd line incidents, either directly from the client or as escalated by the 1st line support team, ensuring these are managed within agreed Service Level Agreements• Supporting County Councillors and VIP’S with a variety of technical issues as first point of contact• Project Lead for all up and coming office moves across the Borough• Running team daily reports for presentation to the Client, including aged calls / breached calls / calls broken down by departments – highlighting issues, gathering data to support and present to the client. This is key as I am responsible for ensuring our SLA’s are met both on behalf of the Client and Serco • LAN and WLAN troubleshooting• Lead teams of floor walkers on a variety of projects ( windows 7 roll out / major office moves) • Responsible for producing quotes for chargeable work outside of the contract scope as requested by the client• Deputy Team Manager in my Manager’s absence• Utilise problem solving and troubleshooting abilities to resolve major issues. • Share knowledge and train new recruits Show less

As Level, It/Photography/Electronics/Psychology

Gcse, English/Maths/Science/It/Music/Food Technology/Geography