Troubleshoot computer environments for customers with up to 400 users that include networks, servers, desktop computers, and printers.Determine schedules for lifecycle management to phase out obsolete technologies before they become a hindrance and manage implementation of new technologies.Perform tasks to keep servers up to date and running efficiently.Create proposals for customer environments to enhance the working environment.Create project plans and time lines to meet customer expectations.Implement the project plan through individual efforts or as the lead of a team of individuals.

Managed the growth of the service department from 6 to 13 PC technicians.Organized training and assigned tasks to technicians to meet customer needs.Maintained servers and server level applications such as Microsoft Exchange for email and SQL databases.

Installed Windows operating systems and other software.Troubleshoot computer, monitor, and printer problems for customer base ranging in size from 5 employees up to a Fortune 100 company.

Connected 400+ computers and printers in an office environment.Documented and report network issues.Installed Windows operating systems and other software.

Maintained Macintosh computers running Mac OS 7.6, 10.2 and 10.3.Purchased and installed computer games of an educational nature.Organized activities for groups of up to 15 children (K - 6th grade).Opened and closed the facility along with supervision of co-workers upon director’s absence.