Team Management: Lead and manage the Biomedical engineering unit lead andengineers, technical medical IT team and Medical Gas team to ensure strategic performance. Foster a collaborative and high-performance work environment through effective leadership and communication.• Sales Support: Support sales team on bids/tenders winning • Service Operations: Oversee daily service operations, develop and implement StandardOperating Procedures across all sites, and ensure timely and efficient service delivery. Optimize operational processes to enhance service quality and customer satisfaction.• Customer Support: Maintain a high level of customer satisfaction by ensuring all escalations are addressed and resolved in real-time. Build and sustain strong client relationships through proactive communication and problem-solving.• Procurement Support: Support procurement team on right product purchases• Maintenance Schedule: Develop and implement routine maintenance schedules for all client sites. Ensure preventive maintenance is conducted to minimize downtime and extend equipment lifespan. Engage in day-to-day operations.• Reporting and Analysis: Prepare comprehensive weekly and monthly performance reports. Analyse data to identify trends and areas for improvement.• Strategic Planning: Contribute to the strategic planning process by providing technical insights and recommendations. Align technical initiatives with the overall business goals and objectives.• Ensure effective Budget Management• Employee Development: Identify training needs and provide opportunities for professional growth and development within the team. Conduct performance evaluations• Documentation: Monitor work process, document activities/process, including fault logs, inventory, equipment assessment report• Ensure Compliance and Safety• Train technicians and clinical staff on equipment operations and safety usability• Deal with technical queries from clients, foster solution.