Resourceful, highly motivated and technically proficient Desktop Support Services Senior, with over 10+ years in a Large Healthcare help desk Environment seeking an I.T. position that will best utilize my skills and experience. SUMMARY OF QUALIFCATIONS* Demonstrated expertise in the standard desktop environment.* Demonstrated ability to research and implement solutions as necessary.* Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material. * Strong customer service skills and commitment to service excellence; proactively communicate and respond promptly to fellow employee needs.* Self-directed; able to work independently and as a member of a team and to foster a positive work environment.* Demonstrated ability to work well with cross-functional groups.* Demonstrated ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through.* Ability to proactively identify and analyze issues in the desktop environment and to identify and implement effective solutions* Strong customer service skills and commitment to service excellence; proactively communicate and respond promptly to fellow employee needs.CERTIFICATIONSA+ CERTIFIED COMPTIADELL WARRANTY HARDWARE REPLACEMENT CERTIFIED DELL SYSTEMSHDI HELP DESK CERTIFIED HDISpecialties: Windows, NT, 2000, XP, Vista and 7; Linux, Unix, Ubuntu and FreeBSD.Microsoft Office Suite, LanDesk, Citrix, Cisco VPN, Avaya VOIP, Oracle Client, Credant Encryption Software, Sovera, Ticketing Software (Remedy, Support Magic & Service Center), Anti-Virus ApplicationsBuilding custom PC’s, repairing/replacing hardware components, Netscreen firewall, Cisco routers, hubs, switches, voicemail, Cisco & Avaya Phones, Blackberry phone setup, can diagnose, troubleshoot, and fix network problems
Listed skills include Troubleshooting, Technical Support, Hardware, Citrix, and 8 others.
