Daniel Baum Email & Phone Number

Akron, Oh

North Canton, Oh

• Design, code, test, document, and implement client server solutions and web applications to meet business objectives• Create and maintain the reporting environment• Develop and maintain data structures• Provide ongoing support of applications in area of responsibility• Ensure development projects integrate well into the technical landscape

Akron, Oh

• Design, code, test, document, and implement applications for clients assigned to division• Refactor existing code to improve application execution where needed• Create and maintain relational databases• Implement ETL data migration packages • Create ad-hoc and scheduled reports for internal account staff/management and for direct use by clients via extranet• Deploy flash reporting packages for clients• Implement and deploy WCF services• Train new developers on division processes and standards• Awarded Employee of the Month (April 2015) from the VP of Information Technology in recognition for outstanding work performance

Charlotte, North Carolina

• Consulted with staff and senior management teams regarding process efficiency improvements• Designed, coded, tested, and implemented applications • Reviewed and modified existing applications and databases as needed• Drafted, updated and distributed procedural documentation• Trained and assisted designated staff on use of new applications and updates• Created and managed internal client databases and customer websites• Created ad-hoc and scheduled reports for internal management• Submitted procurement documentation for department hardware and applications• Assisted LAN Desktop Specialist with hardware and software issues

Charlotte, North Carolina

• Displayed excellent leadership while directing a team of automation application specialists• Served as backup analyst for the Automation Development/Analyst I• Consulted with staff and senior management teams regarding process efficiency improvements• Designed, tested and implemented automation applications• Reviewed and modified existing applications and databases as needed• Performed Financial Service and Revenue Assurance audits• Created ad-hoc and scheduled reports for internal management• Drafted, updated and distributed procedural documentation• Assisted LAN Desktop Specialists with the assembly of hardware to maintain and upgrade designated workstations• Responsible for troubleshooting workstations and tools as the primary department contact• Received the WOW Award from the VP of Customer Service in recognition for outstanding dedication to the customer experience

Charlotte, North Carolina

• Analyzed and corrected order discrepancies using customer action and order correction databases to ensure order accuracy and improve completion efficiency• Maintained a monthly promotion budget to ensure funding was properly utilized within the team• Managed meetings and small projects in preparation for the monthly promotions• Trained representatives on process changes and improvements

Charlotte, North Carolina

• Provided outstanding customer service to clients relating to phone, broadband and entertainment services• Met/exceeded monthly sales goals• Received many customer compliments by establishing an excellent rapport with customer base

Computer Technology Integration Fundamentals Certificate, Computer Science

Bachelor Of Arts (B.A.), Mass Media Communication

Activities and Societies: WZIP-FM

Bachelor Of Arts (B.A.), Radio And Television

Activities and Societies: WZIP-FM

Bachelor Of Arts (B.A.), Music Education

Activities and Societies: Kappa Kappa Psi, Akron Zips Marching Band