Branch Manager
CurrentResponsible for overall leadership and day to day business activities of the 5th largest Terminix Branch in country (#5 in revenue out of 293 Branches) to include yearly Branch Revenues of $13M plus. Responsible for Branch Profit and Loss Management, maintaining Profit Margins of 55% plus, Safety and overall management of a staff of 60 plus employees.Branch focus is on Residential/ Commercial Termite Protection, Residential Wildlife/ Rodent Exclusions, Residential Quarterly General Pest Control Services, Attic Insulation Replacement/ Removal and Pest Free Gutter Systems as well as other specific pest control needs.Manage Staff of 5 Service Managers, 44-50 Pest and Termite Technicians, 1 Sales Manager, 12 Outside Sales Reps along with 2 Administration employees.Inherited and overcame a 2018 Q1 revenue deficit of $200K by mid-August 2018.Achieved a 108% to plan in overall revenue for 2018Achieved a 105% to plan in overall EBITDA for 2018Increased monthly route progress from an average of 88.9% PY to 94.7% Decreased and have maintained overall Technicians missed stop rates from an average of 19% to below 10%Decreased customer cancellations from 4.7% to 3.0% overallRefocused and developed Sales Department strategy and approach achieving positive to plan results in 2018.Assigned and in progress of assisting Austin Branch Manager in building, training and managing a sufficient sales team to overcome and handle market growth (4 Outside Sales Professionals to 7 to achieve $8M plus in expected revenues for 2019)