Daniel Bertram Email & Phone Number

Denver, Colorado

Serve as Kaiser Permanente’s reporting and database expert to organize and streamline their environments. Manage the Microsoft SQL Server databases and Cisco Unified Information Center (CUIC) report servers for the Kaiser Permanente call center environment. Work directly with clients to gather requirements and develop custom reporting solutions using Microsoft SQL Server 2005 2008 R2, MS SSRS, Excel, and CUIC. Developed training courses for CUIC and facilitate virtual user trainings.

Assigned lead architect role managing an international team to develop and implement the interface portion of a large government contract. Worked with stakeholders to develop requirements and design documents for over 20 interfaces. Managed internal SharePoint site for the government contract. Duties included: creating and maintaining security settings and users, setting up document repositories, lists, and reports for our projects. Assisted with the support of global clients.

Worked directly with clients to gather requirements and develop custom reporting solutions using Microsoft SQL Server 2008, SQL Server Reporting Services, Excel, and Cisco Unified Intelligence Center (CUIC). Migrated client reports from Cisco Unified Intelligence Suite (CUIS) to CUIC. Developed the training courses for CUIC and facilitated numerous in person and virtual trainings to our clients with a 95% satisfaction rate. Planned and preformed data migration and validation projects into MS SQL server 2008 and 2012.

Lakewood, Co

Managed the company’s financial systems and reporting environment which included Microsoft Dynamics SL 7, Microsoft SQL Server 2008 R2, Crystal Reports, SSRS, SSIS, SSAS, and IBM Cognos. Managed MS SQL Server 2008 R2 database administration assignments for the company. Enhanced database performance, performed restores, implemented recovery procedures, handled performance tuning and conduct regular system backups. Ensured technical and functional designs meet business requirements.

Fort Washington, Pa

Developed and implemented critical reporting solutions for eQ Technologic’s global customer base using eQ’s Business Intelligence software, Java, JSP’s, and JavaScript. Worked with a worldwide team to plan, deliver and implement a Teamcenter Enterprise migration to Teamcenter using eQ’s Migration and Integration Software. Facilitated on-site trainings to clients with a 90% satisfaction rate.

Littleton, Colorado

Worked in Space Systems creating innovative, user-friendly web-based reporting solutions using Livelink ECM, SharePoint, SAS, JavaScript, SQL, Oracle, and HTML/HSQL. Collaborated with a variety of customer and production teams to produce quality solutions within budget and timeline constraints. Developed and implemented data migration plans for business-critical applications.

Highlands Ranch, Colorado

Call center technical support for Unix-based Interactive Voice Response equipment. Worked directly with customers to troubleshoot and resolve their hardware and software issues with a 98% customer satisfaction.

Master'S, Computer Information Systems

Graduated Magna Cum Laude with concentrations in: - Web Design and Development Technologies - Information Systems Security

Bachelor’S, Computer Information Systems

Graduated Cum Laude with concentrations in: - Web Design and Development - System Application Development and Programming