Daniel Blackburn Email & Phone Number

Greater New York City Area

Provide pre-sales support to sales teams across North America working with an assortment of Enterprise and Mid-Market accountsWork with clients to determine how to transform their approach to technology through assessments, projects and workshopsHave provided guidance in designing and leveraging hybrid cloud approaches to client conumdrums leveraging aaS approaches mixed with pure cloud and/or on premise solutions to provide them with the most cost effective strategyProvide mentoring and support for new hires and existing team members as company shifts account support modelIn recent years have been used in a fireman role providing support where accounts need sudden support, have been floundering or assisting fellow CSEs when needed to get projects over the finish line

Utica/Rome, New York, Usa

Provide my years of experience to clients as an independent consultant/contractor of IT services with a focus on healthcare regulation compliance and network/data security.Design, build, and implement redefined network structures with a focus on site to site VPN connections for remote locations and more streamlined data paths.Find, source, and deploy new equipment to clients user bases with a focus on cost control, ROI that should be met within one calendar year and with a focus on solid reliability.

Greater New York City Area

Work to help my clients derive greater business impact from their technology, whether it be what they have on hand or through acquisition. The people, processes, and technology we use every day in business can always be made better at every level with the right application of knowledge as to what the goals for each of them truly are. In my role I help my clients do exactly that with the right technologies and insights from market leaders in their vertical to help them accelerate their growth to match or beat their competition. Leveraging the collective talents of over 200+ engineers at my company and their wealth of experiences, I can deliver to my clients unparalleled ROI on anything they set their sights on.

Utica, New York Area

Drove dramatic revenue growth by managing IT services, providing expert guidance to clients, and collaborating with the Sales Team to scope and price projects ranging from simple upgrades to full-scale data center virtualization. Drove tenfold increase in company services revenues over the three years running that organization.Designed and executed a wireless deployment for a big-box retailer, supported client transitions to SOTI MDM and Okta Identity Management, and championed VoIP implementation for internal and client use, establishing new revenue channels.Elevated monthly service revenue through effective client engagement and team development, growing the managed services client base and enabling a self-sustaining department. Grew services team by a factor of 6x over my time with the company.Worked with a wide variety of partner systems and products such as Cisco, Dell, HP, Sun, Lenovo, QNAP, Synology, Fortinet, Apple and IBM as well as many others.

New Hartford, Ny

Provide on site technical support for large physicians group's 3 remote locations covering 14 physicians and over 40 support staff for 4 separate divisions. Help maintain and update Microsoft Active Directory, Exchange, Outlook, and Symantec Endpoint Accounts. Spec out, build, run, and terminate network cabling runs. Site travel and remote phone support a daily requirement to handle spread out nature of territory. Achievements-Helped encourage and assisted my 14 physicians in transition to Dragon Medical 360 network edition, helping drive a steep decrease in transcription costs.Transitioned all Windows XP PCs to Windows 7, via software/hardware upgrades, and helped move a large portion of user base over to Thin Clients in order to lower equipment and operating costs.

Provided first and second level technical support to client base utilizing an array of remote system operation and analysis tools. Main focus was to find, document, and resolve an array of application and server issues reported by client base or monitoring software. If issue required additional resources from company, would escalate, assist, involve and if need be turn issue over to second level specialist or third level resource on a case by case basis.Achievements-Lead a team of five fellow engineers at department heads request for three years in providing 24x7, 365 days a year support. Handled vacation/sick leave requests and distributing compensation days ensuring constant monitoring of 96 client sites remotely. Drove annual revenues of over $100m USD for the company providing turn key support.Authored several knowledge base articles that were based on my troubleshooting work that became standard practice for issue resolution.

Oversaw all phases of computer assembly for the company involving all lines of product sold. Managed customer build queue by assigning priorities to customer orders and ensuring proper parts are used in systems. Provided pre and post sale customer technical support, ranging from basic assembly questions to Microsoft Windows setup and support. Duties not limited due to working for a small business, also took orders placed by customers and assisted them as well in setting up Return Merchandise Authorizations.Achievements-Assisted company in obtaining large Fortune 500 customers among them Microsoft Research as well as Federal, State and Local government contracts.Trained replacement employees to cover positions upon departure from company.During tenure, company experienced a fivefold increase in total sales due to strong technical support and accurate system information/capabilities given during sale process.

Bachelor Of Science, Computer Science

Activities and Societies: Association of Computing Machinery

Bachelor'S Of Arts, Biology And Classical Greek Civilization

Activities and Societies: Admissions- Tour Guide, Dorm Host Bowling Club