* Manage the third party security team on a property level.* Liaison between police and Del Monte Shopping Center.* Monitor the site’s CCTV system, provide video footage to police for incidents when requested after approval, and send video footage to the American Assets legal department for possible claims.* Train the property management staff in monthly corporate safety topics emphasizing OSHA compliance, site specific and general safety practices.* Assist with operations in coordination with the American Assets corporate office as well as the on-site management staff.* Communicate with the third party on-site security vendor and their local branch office regarding improvements to be made, incidents, scheduling concerns, discussions of interested candidates, and conduct interviews to fill vacant positions.* Make recommendations for pay increases among the third party security staff.* Address safety concerns and find solutions.* Assist with budgeting between the higher level managers of the third party security team and property management of the site.* Assist tenants and customers with questions concerning the site.* Assist with training at the site for security, safety, and basic functions.* Train the on-site supervisor with site specific information emphasizing safety, communication, customer service, and how the approach to a situation can make the most impact in resolving it.

* Decreased the Security Officer turnover from approximately 3 months of employment to averaging over 1 year.* Supervise employees, assign daily tasks, train new employees, and complete administrative duties.Provide on the job training to current staff members, by providing feedback regarding situations and how they can improve.* Generate the weekly schedules while coordinating with the Monterey Securitas Branch office.* Observe and report activity as well as assist law enforcement.* Write detail and concise reports pertaining to safety hazards, criminal activity, and violations of the property’s code of conduct.* Provide customer service to customers, tenants, and contractors.* De-escalate situations.* Liaison between mall management and the Securitas District Manager.* Address concerns within staff, and violations of Securitas or Del Monte Shopping Center policy with corrective action when warranted.* Monitor events with the rest of the security staff for safety concerns, violations of the code of conduct, and to assist mall management.

* Hired to manage the security services as the Site Supervisor for Capitola Mall when Allied Universal became the new Security Vendor, after Pacwest Security Services lost the contract.* Retained the security contract at Capitola Mall leading on average 12 employees from July 2018 until February 2020.* Liaison between the Capitola Police Department and Capitola Mall.* Used the CCTV system to gather video footage of past incidents, then provided it to them after the client gave consent.* Banned individuals who committed crimes on the premises or repeatedly violated the code of conduct through use of the proper paperwork in conjunction with the police department and the mall’s ban policy.* Efficient in Microsoft Excel, Word and Outlook.* Negotiate an increase of the security weekly deployment hours and implementation of staff raises.* Grew the original security team of 8 employees to maintaining an average of 12.* Interview potential candidates and informed the branch office which interested parties fit the needs of the site.* Apply disciplinary action and coordinate with Human Resources.* Implement training for employees through skills and practices learned from previous security experience, which included the use of between 20-25 radio codes, the phonetic alphabet, report writing, and real time incident techniques.* Routinely provide answers to employees, customers, and tenants in person and on call during situations or incidents, where many times a response is needed quickly to dictate the outcome.* Respond to calls for service, logged the incidents in reports, and corrected employee incident reports before they are finalized for the client and company.

* Promoted to Front End Supervisor in 2017.* Bagged groceries, retrieved carts from the parking lot, assisted customers with their groceries, kept the checking department clean during shifts, completed price checks for products.* Use of multi-line phones, paging departments, auditing registers, counting register tills at end of night, training employees.* Provided excellent customer service and product knowledge.

IPC International was purchased by Universal Protection Services in 2014* Promoted to Security Supervisor in 2009* Promoted to Lead Supervisor/Assistant Director in 2011* Foot patrol through the interior mall as well as patrolling in a vehicle throughout the exterior of the property.* Providing customer service to both customers and tenants, being observant to suspicious activity and creating a safe environment to guests.* Responding to potentially dangerous, confrontational or awkward situations.* Completing incident reports, which required documentation, and in doing so writing several hundred incident reports.* Trained new employees with learning the site, maintaining consistency with the staff and advising them from the start what my expectations were.* Assisted with on-the-job training such as learning radio codes, the phonetic alphabet, patrol habits, traffic control and proper radio communication.* Set up barricades, cones and caution tape for events or safety hazards.* Worked as a team with mall management, guest services, maintenance and housekeeping to better the overall shopping experience of the customers and maintain safety.* Interim Director from mid-May 2015 until the end of June 2015.* Assisted with interviews of security candidates to hire, organized/filed paperwork and created weekly schedules.

* Promoted to Security Supervisor in 2009* Promoted to Lead Supervisor/Assistant Director in 2011* Foot patrol through the interior mall as well as patrolling in a vehicle throughout the exterior of the property.* Providing customer service to both customers and tenants, being observant to suspicious activity and creating a safe environment to guests.* Responding to potentially dangerous, confrontational or awkward situations.* Completing incident reports, which required documentation, and in doing so writing several hundred incident reports.* Trained new employees with learning the site, maintaining consistency with the staff and advising them from the start what my expectations were.* Assisted with on-the-job training such as learning radio codes, the phonetic alphabet, patrol habits, traffic control and proper radio communication.* Set up barricades, cones and caution tape for events or safety hazards.* Worked as a team with mall management, guest services, maintenance and housekeeping to better the overall shopping experience of the customers and maintain safety.* Interim Director from mid-May 2015 until the end of June 2015.* Assisted with interviews of security candidates to hire, organized/filed paperwork and created weekly schedules.