Daniel Boateng Email & Phone Number

Virginia, United States

Atlanta, Georgia, Us

• Provided robust technical support to ensure prompt issue resolution, coordinating with specialized teams to addresscomplex technical challenges effectively.• Enhanced cybersecurity by identifying system vulnerabilities, implementing advanced protocols, and maintainingcompliance with industry regulations.• Directed the assessment and deployment of innovative tools to enhance network infrastructure, improving overallsystem performance and user experience.• Administered Active Directory systems, managing secure user access and enforcing strict access control measures touphold cybersecurity standards.• Delivered responsive technical assistance for software (Windows, Office, VMware) and hardware (desktops, laptops,tablets, and Macs), ensuring seamless functionality across devices.• Maintained meticulous documentation of customer interactions and resolutions in ServiceNow, enabling compliance,security tracking, and process optimization.• Proactively identified, resolved, and escalated technical issues, restoring functionality promptly while mitigating risksfor corporate associates.

Washington, Dc, Us

Conducted business development activities by scouting new business opportunities and recognizing upsell and renewal possibilities within the existing customer base, utilizing comprehensive CoStar Group market dataCultivated and sustained client relationships as a trusted advisor for their strategic marketing initiatives, resulting in revenue growth. Developed expertise in digital advertising strategies, multifamily real estate, and market trends within assigned territory. Collaborated with cross-functional teams to drive sales revenue and ensure exceptional customer service. Prioritized customer satisfaction by establishing strong client rapport through regular and value-added communication, sharing market insights, and proposing solutions aligned with client objectives.