Daniel Bock Email & Phone Number

Denver, Colorado, United States

- Assisted in a Leveling Program to help create clear career trajectories for the Customer Support Department- Helped create a new entry-level role in the Customer Support Department- Organized and administered the hiring process for the Support team, leading to 7 successful hires in 2021 and 2022- Currently managing all Associate Customer Support Analysts by overseeing onboarding scheduling trainings, running weekly meetings, and facilitating weekly 1:1s- Administering the Customer Support team's account in Zendesk and leveraging Zendesk's Explore feature to track data and increase the team's efficiency

Denver, Colorado, United States

- Succeasfully and accurately processed documents within an SLA for customers- Performed ad-hoc training and troubleshooting for Ombud Users- Worked with a small team to consistently meet and exceed Key Performance Indicators centered around processing accuracy, customer satisfaction, and replies-to-resolution on support tickets- Organized weekly community-building activities in the midst of the COVID-19 Pandemic to help bolster morale and comradery

- Organized and ran programming for 20+ high schoolers and 30+ middle schoolers- Ran Children's education programming for 60+ elementary-high school aged children- Helped serve the Congregation through preaching, music, and delivering children's sermons- Oversaw two teams of volunteers to assist with Children's Education and Youth Ministry- Administered a budget and worked to fundraise for mission trips and other youth programming- Successfully organized and led mission trips to New Mexico, Ecuador, Texas, and Puerto Rico- Assisted and helped administer Evergreen Lutheran's Mountain Backpack Program, which helped deliver meals to hungry kids in the community

Boulder, Co

- Organized Youth Group Programming for high schoolers and middle schoolers- Administered Fundraising Opportunities for Youth Programming- Planned and led annual Day Camps for 70+ children in the community- Led a team of volunteers to oversee the youth programming opportunities

Sioux Falls, South Dakota

- Administered and oversaw a youth program for middle schoolers and high schoolers- Organized and oversaw Youth Education and Confirmation classes- Worked with volunteers to fundraise for youth programming- Led high schoolers on missions trips to Omaha, NE and Boulder, CO.- Organized two summer camp opportunities and served as Camp Dean at Lake Poinsett United Methodist Camp- Created opportunities for Post-college Young Adults in the community-

Sioux Falls, South Dakota