Overseeing the annual IT budget and ensuring cost-effectiveness.Monitoring daily operations, including server hardware, software, and operating systems.Coordinating technology installations, upgrades, and maintenance.Selecting and purchasing new and replacement hardware and software, when necessary.Testing, troubleshooting, and modifying information systems so that they operate effectively.Generating performance reports for operating systems.Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.Remaining up to date with advances in technology and industry best practices.

Serving as first point of contact for associates seeking technical assistance over phone, video or in personConfigure, administer, and support Windows desktop and laptop workstationsEffectively onboard (configure and support) Monitor help desk system for incoming requests and tasks and resolve or escalate accordinglyInstall and support business-critical applicationsPerform remote and in-person troubleshooting through diagnostic techniques and pertinent questionsDirect unresolved issues to the next level of supportFollow-up and update associate status and informationIdentify and suggest possible improvements on procedures and technologyDocument processes and proceduresIdentify potential causes of end-user issues and provide clear paths to resolution.Engage and interface with various technology vendors for additional support.Overseeing the annual IT budget and ensuring cost-effectiveness.

Overseeing the annual IT budget and ensuring cost-effectiveness.Monitoring daily operations, including server hardware, software, and operating systems.Coordinating technology installations, upgrades, and maintenance.Selecting and purchasing new and replacement hardware and software, when necessary.Testing, troubleshooting, and modifying information systems so that they operate effectively.Generating performance reports for operating systems.Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.Remaining up to date with advances in technology and industry best practices