Daniel Boggs Email & Phone Number

Us

• Work closely with stakeholders to plan features and enhancements• Git, MySQL, PHP, JavaScript, Angular, Laravel, Laradock, Dusk, REST,HTML5/CSS3, npm, Docker, AWS

Portland, Oregon, Us

• Enhancement and bug fixes for established SaaS web application• Jira ticketing with git change control• Git, PostgreSQL, PHP, JavaScript, jQuery, Backbone, Knockout, React, Redux,REST, HTML5/CSS3, npm, Sublime3

Portland, Or, Us

Designed a partner order portal that will link to Dynamics AX for order processing. This is highlighting AngularJS to present price lists, product catalog, and manage a cart for checkout. SQL stored procedures will be used to pull pricing and availability daily to provide up to date information to InFocus partners and resellers. Used: AngularJS, HTML/CSS, MySQL, SQLRe-designed and deployed new InFocus website (www.infocus.com). Created a custom PHP framework for an adaptive website (fully mobile compatible) including a content management system so the site can be maintained and updated by the marketing team. Used: PHP, HTML/CSS, JavaScript, and jQuery.Completely redesigned the warranty install base (consisting of over 20 million records) and customer registration system enabling live tracking of warranty obligation as well an external interface for customers to check warranty and registration status from the website. Data was moved from proprietary system to a universal MySQL database. Used: PHP, MySQL, HTML/CSS, and JavaScript.Developed internal employee website and partner website with secure SSL login and user system. Tools for order processing and status, internal help desk, knowledge base, and executive reporting. Used: PHP, HTML/CSS, JavaScript, and MySQL.Replaced a materials and funding request system costing the company over $10k per month with a custom tool build. Tool consisted of several parts. Front end external facing for the sales people to enter claims and requests. These requests would then be routed to the marketing team for approval or escalation. The front end application was designed in AngularJS enabling the user to fluidly move between views without losing any data entered. Used: PHP, HTML/CSS, JavaScript, AngularJS.

Portland, Or, Us

Designed a full call center CRM tool. Agents had all product and procedure data no more than 2 clicks away. Warranty status was checked automatically. Used Fuzzy logic to locate alternate cases by the same customer. Used: Excel, VBA, Access, and MySQL.Implemented advanced reporting in Access that parsed data into 15 minute increments and tracked agent workflow, average handle time, and calculated time spent on a per product line basis. Used: Access and ExcelChanged the way customer service was handled in an overall. Taking the company BBB rating from an F to an A+ in less than 1 year.Implemented Call Center coverage of internal level 1 & 2 IT issues freeing up the IT department for more advance issues and upgrades.Spearheaded a custom Dynamics AX class which linked CRM to order processing. Overall time savings totaled greater than 40 hours per week.Added Chat support to the contact center in order to increase customer contact.

Arts

Education record