Act as point of escalation for complex enterprise storage solutions. Assist with troubleshooting issues and the design of technical solutions in a range of dynamic environments. Top Performer Q1 FY12Provided technical training and assistance to help launch a brand new storage support team with 23 new hires.Maintained lab environment in data center consisting of test servers, switches, and all of Dell’s storage products for reference and customer issue recreation.Attended multiple introductory new storage product training sessions with engineering to redeliver to peers and support groups.Logged and escalated customer issues utilizing Siebel, Salesforce, Agile, and Teamtrack applications.Worked directly with development and sustaining engineering groups to provide solutions to complex issues.

Provide technical resolutions for Dell NAS, SAN, and DAS systems. Piloted Dell’s remote installation services by performing 50+ scheduled installations of storage enclosures with Microsoft, Linux and VMWare Operating systems.Subject Matter Expert for supporting the EMC Celerra product line.Conducted initial support of the Equallogic product line when it was acquired by Dell.Tech of the Quarter Q1 2007, Top Performer award April, July 2007

Provided technical resolutions for Dell Gold Enterprise Customers experiencing problems with Dell Advanced Server Products and other Dell systems used as network servers or multi-user hosts. Supported all enterprise server products in Dell's lineup. Trained peers in server and operating system support. Supported Windows, Linux and Netware operating systems. Top Performer Award May 2005, 2006, and received Bronze Award for customer service

Monitored performance of network consisting of multimedia servers with Real networks and Microsoft streaming technologies, dedicated bandwidth, and strategic connections to the world wide web.