Business Owner | Operations Director Elevate and distinguish brand, implement growth strategies, and successfully market the company. Recruit and select exceptional talent to deliver an exceptional experience to clients. Directly manage a team of 40 warehouse associates in the effective execution of strategic marketing initiatives across event coordination, branding, public relations, safety, and business development functions. Communicate business initiatives, workflow requirements, and performance standards. Define and monitor the achievement of Key Performance Indicators (KPIs). Accurately input and interpret data to identify trends, opportunities, and risks to goal achievement. Strategically plan and implement strategic growth programs. Audit functions, develop processes and procedures to improve efficiencies, and implement operational controls. Interface with internal team to ensure deliverables meet timeline and compliance requirements. Upkeep database of 8K customers to market events, highlight promotion, and enhance brand loyalty. 100% compliance with OSHA regulations for Health & Safety requirements.

Oversaw daily operations of five retail store operations with emphasis on controlling expenses, sales growth, building customer loyalty, and driving performance. Hired, supervised, and coached associates to promote growth and advancement to positions of increased scope and accountability. Reinforced a positive work environment. Assessed the skills of new associates and implemented training to decrease skill gaps, improve competency, and ensure understanding of job responsibilities. Directed merchandising by planning and overseeing sets and resets. Executed successful public relations and marketing campaigns. Coordinated labor schedules to ensure smooth operations, maximize time and resources, and optimize customer experience. Ensured excellent store appearance and adherence to safety standards. Analyzed monthly sales and performance data to identify trends, risks, and opportunities for growth. Ordered and monitored inventory to ensure availability of products. Maintained product knowledge to make customized recommendations. Self-sufficiently resolved issues to promote a positive shopping experience. Controlled costs and protected store assets through the implementation of loss prevention strategies. Key Accomplishments:  Developed and implemented a specialized training program for sales associates which contributed to consistently exceeding marketing and sales goals. Project manager for the successful opening of a new store.

Oversaw daily operations of five retail store operations with emphasis on controlling expenses, sales growth, building customer loyalty, and driving performance. Hired, supervised, and coached associates to promote growth and advancement to positions of increased scope and accountability. Reinforced a positive work environment. Assessed the skills of new associates and implemented training to decrease skill gaps, improve competency, and ensure understanding of job responsibilities. Directed merchandising by planning and overseeing sets and resets. Executed successful public relations and marketing campaigns. Coordinated labor schedules to ensure smooth operations, maximize time and resources, and optimize customer experience. Ensured excellent store appearance and adherence to safety standards. Analyzed monthly sales and performance data to identify trends, risks, and opportunities for growth. Ordered and monitored inventory to ensure availability of products. Maintained product knowledge to make customized recommendations. Self-sufficiently resolved issues to promote a positive shopping experience. Controlled costs and protected store assets through the implementation of loss prevention strategies. Key Accomplishments:  Developed and implemented a specialized training program for sales associates which contributed to consistently exceeding marketing and sales goals. Project manager for the successful opening of a new store.

Military Service 2000-2013 Utilized extensive knowledge of methodologies, best practices, and analytical acumen to deploy effective operations strategies ensuring alignment to organizational standards. Reviewed and approved action plans, to establish key milestones and performance measurement standards. Consistently exceeded core objectives and ensured maximum utilization of manpower, talent, and equipment. Expertly steered operations management on ships at San Diego and Pearl Harbor Naval Bases and supervised 150+ personnel. Developed plans, monitored operations, and ensured compliance with naval policies and procedures. Administered disciplinary action to correct performance. Facilitated high-impact training to enhance personnel standards during naval exercises. Led performance appraisals, audited processes, and enhanced productivity during combat and peace missions. Key Accomplishments:  Subject Matter Expert: Translated generalized regulations into specific guidelines for eight subordinate supervisors