Daniel Bourque Email & Phone Number

Bedford, Ns, Ca

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Job Overview:Supervise and coordinate the day-to-day aspects of school transport operations. Plan, organize and coordinate the division's day-to-day operations to provide the best possible service to the company's customers and employees every day. Work closely with the division manager and staff to ensure an optimal level of service to internal and external clients. Provide concrete coaching to employees and help everyone grow.RESPONSIBILITIES:Supervise the division's day-to-day operations. Work with the supervisor of drivers, office staff and garage mechanics in operational procedures.Promote the highest quality service to employees through training, coaching, positive reinforcement, advice and exemplary driving.Liaison with transportation agency officers and managers.Supervise the allocation of vehicles and roads in accordance with the division's rules and practices.Ensure vehicle maintenance programs are completed in the most cost-effective and timely manner.Help the division director implement the company's new programs and policies to ensure employees' true adherence to the change process.Provide support to the division manager on labour, development and training issues.Sit on the Health and Safety Committee.Work with the dispatch and ensure that the roads operate without hassle, on schedule and that the questions and problems of the drivers are answered.Work with the allocation in the preparation of the budget.Interview candidates and hire drivers.Review investigations and accidents governed by the Work Health and Safety Commission(CSST), including all related reports.Administer the outdoor refueling process with gas station maps and the Fuel Card Team.Supervise and administer any additional projects as required.

Halifax, Canada Area

Dartmouth

• Worked with the client resolution team to configure codes, program setups, implement clients solutions and solve complex problems for clients.• Gathered blue print information from clients based on their business requirements and specifications.• Took ownership of issues and provided fit gap analysis to ensure clients issues were resolved efficiently.• Resolved clients’ escalations and systematically advised clients on the use of ADP products.• Liaised with clients through configuration and setup phases to ensure timely delivery of clients project requirements• Acted as a trusted advisor and consultant to clients on all modules of ADP's Payroll, Time and Attendance and HR solution; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application. • Uncovered client needs and causes issues through the use of effective probing techniques, and provided resolutions thereby ensuring a Stellar Service client experience.• Ensured proper, timely follow-up on assigned cases to ensure service level agreements were met, participated in ADP client retention efforts, including helping to identify clients-at-risk.• Created accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base and identified, recommended, or refers any issues or opportunities which arose from client queries, to the appropriate internal ADP Business Unit.• Continually upgraded knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learns future products and new tools as they are deployed. Completes ongoing training programs as designed• Learned, understood, maintained and contributed to internal support processes. Proactively sought ways to provide a better service experience for clients.

Dartmouth