Help Desk Analyst
CurrentI started with the company in a charge/ supervisor position with Central Transport. In that role I was responsible for managing a team as well as the standard duties of a Transporter. There was a large emphasis on time management, communication, and team work. After a year I moved into a role with IT working as a “computer operator” in an entry level role. A year and a half later I moved up to the Help Desk. Both jobs are similar in that you must have knowledge of computers and applications, be able to work under stress, and requires communication skills. I have also helped out with the “forms team” building accounts for new users and ensuring proper access is given to current end users.