Daniel Bowman Email & Phone Number

Provo, Ut, Us

Lehi, Utah

Lehi, Ut

-Manage business systems integrations to ensure streamline sales process and compliance(Five9, Salesforce, InContact, Data Warehouse, General Compliance)-Maintain and improve caller connect rate through dial strategy-Provide insight into call center metrics -Identify process improvements within inbound IVRs-Increase lead management through five9/salesforce integrations

Provo, Utah Area

Manage day to day usage of 200+ Five9 users. Participate in dialer stragety for the sales team.Clean, update, manage lead source flow into the call centerAnalyze call data and build reports for the business. Create and manage campaigns for marketing.Keep up with all rules, laws, and regulations to be TCPA and PCI compliant. Manage cost through frequent audit of materials.

Anchorage, Alaska Area

General Labor.

CAD design review and permit verification.

Orem Ut

Web advisor to the bluehost community

Provo, Utah Area

Call center solutions manager with the cloud based call center software five9. Duties included creating new users, deactivating users, creating and sending reports to the business for call data, User management and campaign management. I worked directly with sales and marketing to ensure leads were loaded, measured, tracked and routed properly to specific sales teams.

Provo, Utah

The Vivint Energy sales team came about through making a partnership with $15 billion company named Constellation Energy. Our small sales team worked directly with contacting Vivint customers to have their electricity supplier changed to Constellation Energy. Likewise, Constellation Energy contacted their customers to sell them a Vivint System. My job as manager was to track sales, lead and train the team, manager schedules, payroll, and commissions. Meet once a week with Constellation Energy and Upper management within Vivint to track progress of the partnership and progress of the team.

Anchorage, Alaska Area

I worked as a food and beverage employee on the Alaska Railroad. Typical day lasted 11-14 hours serving breakfast lunch and dinner. It worked like a typical restaurant except much smaller and with less materials available. My duties included creating world class customer service, cleaning dishes and silverware, preparing and serving a small selection of alcoholic beverages.

My duties as a 2pt Technician for E.L.M Locating & Utility services were to turn off customers gas for non-payment, vacant houses, and to read gas meters to update into the system. I recieved 50-70 appointments each morning and had to rout them myself to manage my time for the day. I had to be extremely self motivated as i worked alone each day to get the tickets done.

Henderson Pools

CPR certified, First response certified, Lifeguard certified. Survey and keep patrons safe from themselves and from hazards. Enforce establishment rules. Clean and maintain facilities. I off and on between full time and part time employment through these years.

Education record

Education record

Activities and Societies: Mens Soccer Team