The responsibilities of this role include:• Talking with and Re-Assuring Persons trapped in lifts• Logging Service & Maintenance requests from Site contacts and Strata Managers• Dispatching Technicians to trapped passengers and service requests all over Australia, Fiji & New Zealand• Liaising with Service and Account managers regarding After Hours requests from Clients.• Managing of Field Technicians Rosters and updating as required

The responsibilities of this role include:• Assist patrons and other staff members with any enquiries• Direct patrons to allocated seating and assist any patron with mobility issues to their seats or various parts within the SCG and SFS grounds• Work within a team environment and assist with various duties• Escort disorderly patrons off the premises or liaise with Police Officers when necessary• Issue warnings and/or fines to any patrons who are acting in a disorderly manner• Ensure a high level of safety for all Patrons and Staff whilst onsite

The responsibilities of this role include:• Provide a consistent and high level ( 5 star ) of customer service to all patrons and contractors • Assist patrons with any enquiries as the arise and support any patrons with mobility issues to various parts within the casino venue• Ensure the safety of both patrons and other staff onsite at all times• Conduct regular safety checks including checks of fire exits and entry ways in case of an emergency• Ensure the RSA policy is adhered to at all times• Record all incident reports that concern patron incidents or safety related matters• Attend to any first aid responses • Work effectively within a team or lead a team when necessary• Attend and participate any customer service or safety training courses

The responsibilities of this role include:• Ensure the security of Australia’s largest shipping Port• Allocate security officers and other staff to their positions for commencement of shifts• Ensure a high level of onsite security is maintained at all times• Check-in visitors who come onsite • Check and verify all relevant identification at various gate houses• Ensure correct shipping containers are leaving the Port between allocated times and are with the correct trucks and drivers• Conduct terminal security patrols both on foot and vehicle patrols• Monitor CCTV to ensure 24/7 asset protection and to access vehicle and persons attempting to gain site access• Liaise with customers and other staff membersAchievements• Within 3 Months at FBIS International Protective Services I was promoted to a Shift Supervisor position which involves looking after a team of 6 Security Officers over a 12 hour shift, allocating staff to designating positions, checking security licenses are valid and that the correct attire is worn, checking I.D’s of persons wanting to gain access to the site, ensuring Incident reports are filled out correctly, ensuring constant patrols are done of the site and its perimeter, recording all registrations and license details of persons entering site, communicating with any customers/visitors and other staff members as well as liaising with the Site Security Supervisor regarding any incidents or important information.

Various Positions: 25th February 2008 General Customer Service Rep 7th July 2008 FXGS Priority Service/VIP Team 1st June 2009 Asia Pacific Region Office Services RepresentativeAchievements:• Promoted to FXGS Priority Service/VIP Team• Promoted to APO XOS team• Received numerous awards for High Customer Service, Team Work and Employee DedicationThe responsibilities of this role include:• Manage service and support requests using XOS (Xerox Office Services software), and OPCO service applications to meet client specific contractual requirements.• Assist clients with account and invoice enquiries.• Administer and coordinate Fleet Move, Add, Change, Delete requests.• Coordinate and Dispatch Technicians to relevant client sites to fix Fuji Xerox Equipment• Update of Staffing rosters on the Fuji Xerox Database• Investigate and resolve internal and external escalations.• Coordinate end-of-month meter reading, including collection and input of manual meters.• Implementing and reviewing OSC procedures / processes to ensure service levels are met and customer expectations exceeded.• Provide support to the Office Services Managers and Executives and FXGS Contract Services Managers to ensure that contractual obligations are met.• Work closely with the XOS administrators and Manager of Office Services Operations to ensure the successful operation of the Office Services Centre. • Collect and collate data for reporting purposes.

The responsibilities of this role include:• Answer phones efficiently and in a professional manager• Liaise with customers and management over the phone• Place any TAB bets• Handle personal and confidential information such as credit card details for payment purposes• Process transactions over the phone• Work effectively within a highly pressurized environment• Work within a strict deadline with incoming call times.