Daniel Brady Email & Phone Number

• The responsibilities of this role include:
• Talking with and Re-Assuring Persons trapped in lifts
• Logging Service & Maintenance requests from Site contacts and Strata Managers
• Dispatching Technicians to trapped passengers and service requests all over Australia, Fiji & New Zealand
• Liaising with Service and Account managers regarding After Hours requests from Clients.
• Managing of Field Technicians Rosters and updating as required

• The responsibilities of this role include:
• Assist patrons and other staff members with any enquiries
• Direct patrons to allocated seating and assist any patron with mobility issues to their seats or various parts within the SCG and SFS grounds
• Work within a team environment and assist with various duties
• Escort disorderly patrons off the premises or liaise with Police Officers when necessary
• Issue warnings and/or fines to any patrons who are acting in a disorderly manner

• The responsibilities of this role include:
• Provide a consistent and high level ( 5 star ) of customer service to all patrons and contractors
• Assist patrons with any enquiries as the arise and support any patrons with mobility issues to various parts within the casino venue
• Ensure the safety of both patrons and other staff onsite at all times
• Conduct regular safety checks including checks of fire exits and entry ways in case of an emergency
• Ensure the RSA policy is adhered to at all times

• The responsibilities of this role include:
• Ensure the security of Australia’s largest shipping Port
• Allocate security officers and other staff to their positions for commencement of shifts
• Ensure a high level of onsite security is maintained at all times
• Check-in visitors who come onsite
• Check and verify all relevant identification at various gate houses

• Various Positions: 25th February 2008 General Customer Service Rep 7th July 2008 FXGS Priority Service/VIP Team 1st June 2009 Asia Pacific Region Office Services RepresentativeAchievements:
• Promoted to FXGS Priority Service/VIP Team
• Promoted to APO XOS team
• Received numerous awards for High Customer Service, Team Work and Employee DedicationThe responsibilities of this role include:
• Manage service and support requests using XOS (Xerox Office Services software), and OPCO service applications to meet client specific contractual requirements.
• Assist clients with account and invoice enquiries.

• The responsibilities of this role include:
• Answer phones efficiently and in a professional manager
• Liaise with customers and management over the phone
• Place any TAB bets
• Handle personal and confidential information such as credit card details for payment purposes
• Process transactions over the phone

Certificate In Advanced Conflict Resolution

Accredited Certificate In Customer Service Excellence

Certificate In Conflict Resolution And Management