• Creates personalized options for client’s events, tailoring each plan to meet customer’s needs, including budget and audience• Develops a deep rapport with clients and excellent customer service with an emphasis on client retention.• Collaborate and builds strong relationships with operations, vendors, and other partners to deliver a top-notch experience for clients.• Effectively collaborates with peers and leadership to identify and problem-solve any event or customer challenges to ensure customer experience runs smoothly. • Follow -up with clients after the event ends to gain feedback, upkeep report, and maintain client relationships for future events. • Examines client survey scores to determine potential risks of business loss, always looking to sharpen skills and aim for improvement.. Meet with potential client on venue site visits to provide insight to our services.. Meet with contracted clients on pre-planning onsite visits to provide quotes, recommendations, and additional information to help with the planning process. • Supported company initiatives, business strategies, and core values.

• Creates personalized options for client’s events, tailoring each plan to meet customer’s needs, including budget and audience• Develops a deep rapport with clients and excellent customer service with an emphasis on client retention.• Collaborate and builds strong relationships with operations, vendors, and other partners to deliver a top-notch experience for clients.• Effectively collaborates with peers and leadership to identify and problem-solve any event or customer challenges to ensure customer experience runs smoothly. • Follow -up with clients after the event ends to gain feedback, upkeep report, and maintain client relationships for future events. • Examines client survey scores to determine potential risks of business loss, always looking to sharpen skills and aim for improvement.• Supported company initiatives, business strategies, and core values.

•Strong ability to work with clients from the starts of the sales process through to the end of the event.•Developed a deep rapport with clients, and excellent customer service with an emphasis on client retention.•Managed escalations by coordinating with different departments to help resolve client issues through strong communication skills. •Commended several times for receiving positive mentions and perfect 10 scores from clients.•Coordinated three unique locations adjacent to the Walt Disney World property.

•Procurement, preparation, management, and execution of major general sessions, breakout meeting rooms, and exhibition hall events.•Effective management and coordination of internal and external labor, vendor equipment, and multiple venue and client contacts. •Excellent customer service with an emphasis on client retention. •Ability to successfully manage multiple events and venues•Upsell clients on equipment and services that would make there event more successful.

• Quality control and basic repair of audio, video, and lightingequipment.• Handle small external events for the Central Florida Branch.

Setup and strike of the meeting room audiovisual equipment. Additionally be the in room technician for certain meetings.

• Manage a production team, direct and produce weekend services.• Oversee the equipment maintenance/upgrades• Weekly setup and tear down of all audio, video, and light equipment

• Manage a production team, and direct and produce weekend services.• Oversee the social media, graphics, video team, and equipment maintenance/upgrades• Weekly setup and tear down of all audio, video, and light equipment

• Services Include Pre-wire, terminations, installations, AV tech support, Apple product upgrades, Apple product tech support, troubleshooting, equipment, and maintenance/upgrades

• Manage a production team, direct/produce weekend services, sound engineering, computer operator, performweekly installs and equipment maintenance/upgrades.• Weekly setup and tear down of all audio, video, and light equipment

• Skills: Pre-wire, terminations, installations, tech support, trouble shooting, renovations, equipment, and maintenance/upgrades

• Internship for high-end audio, lighting and video installation for homes, boats, and businesses• Skills: Pre-wire, terminations, installations, tech support, trouble shooting, renovations, equipmentmaintenance/upgrades and universal electronics control programming,