Daniel Brooks Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Worked as an internal solutions consultant for the Owner and the Vice President.- Used consumer and pre-developed business experience to present innovative ways to grow the software platform.- Developed new business tools and templates in the software. One example was refining the project templates to replicate more of an agile project methodology.

Virtual North Carolina

- Analyzed multiple business processes to find where technical solutions can be used to increase productivity and simplify and automate everyday processes.- Architected technical solutions in multiple platforms such as Power Apps, Power Automate, SharePoint, DNN, InfoPath, NITRO Forms, Logic Apps, and other platforms.- Brainstorm and design business.

Hendersonville, North Carolina

- Performed Tier 1 and 2 IT support for incidents and service requests.-Managed Service Level Agreements (SLAs)-Identified widespread issues, raised awareness to the continual improvement team, and diagnosed incidents within a problem management group.- Designated to manage V.I.P and C-Suite time sensitive requests for rapid resolution and response..

United States

- Responsible for managing, consulting, and providing technology solutions to the needs of private businesses, board members, C-Suite executives, and high net worth (HNW) clientele. - Have served clients in all regions of the United States including remote support. - Engaged with all areas of computers and technology. Added areas of proficiency include.

Asheville, North Carolina

-Was responsible to train and lead 3 other shop technicians.-Was the primary escalation point for shop issues.-Was proficient in Windows OS Deployments, Office 365, Exchange Servers, Networking Racks and Servers, Windows Registry, Mac and OS devices, Re-Imaging and Server deployments, custom computer hardware, virus detection/removal and security, Active.

Greenville, South Carolina Area

-Traveled over the South-East region of the US to install smart-boards, view-sonic panels, Epson projectors, and windows based applications to schools, hospitals, and businesses. -Performed basic troubleshooting and resolution as needed.- Assigned as a smart board and projector install quality control lead and implementation specialist for a large scale.

Greater Los Angeles Area

Performed in film, TV, and print ads for Warner Brothers, New Line Cinema, 20th Century Fox, Disney, NBC, and others. SAG-AFTRA retired member.IMDB: www.imdb.com/name/nm0111936