Daniel Brown Email & Phone Number

Newmarket, Ontario, Canada

-Operations and maintenance of the global network (switching/routing/firewalls/servers)-Configure and support Cisco Meraki Wifi and Cisco Wireless Controller wireless infrastructure-Perform router/switch/firewall upgrades to ensure integrity of network infrastructure-Assess newly acquired networks for security vulnerabilities-Provide VPN access for secure.

Toronto, Canada Area

• Supervised a professional IT team of 12, ensuring that tasks are being completed in a timely and accurate manner and working within the ITIL framework
• Directly assisting with setting long and short-term business goals and objectives, while also ensuring that these goals are met
• Setting and ensuring various KPI’s and SLA’s are met and that incident and service requests are met to customer satisfaction
• Act as a point of escalation for service related issues and then reviewing and implementing revised procedures to reduce the risk of a similar type of escalation.
• Designing and maintaining process documentation
• Assist Project Managers in creating proper timelines and ensuring technical requirements are met

Etobicoke, Canada

• Support staff and program participants in timely and professional manner
• Support Windows 2008 and 2012R2 Environment including Active Directory administration
• Generating SQL reports
• Manage and maintain fleet of Apple laptops and 600+ iPads via VMWare MDM
• Establish and manage inventory of OTS equipment, fixtures, hardware andsoftware.
• Manage relationship with third party support vendors and ensure that their performance and provision of services and quality are in line with expectations that enable us to meet or exceed service levels.

Toronto, Canada Area

• Supervised a professional IT team of 15, ensuring that tasks are being completed in a timely and accurate manner and working within the ITIL framework
• Setting and ensuring various KPI’s and SLA’s are met and that incident and service requests are met to customer satisfaction
• Act as a point of escalation for service related issues and then reviewing and implementing revised procedures to reduce the risk of a similar type of escalation.
• Designing and maintaining process documentation
• Supported switchover to ConnectWise ITSM, ensuring that the tool was being fully utilized by staff
• Directly responsible for providing support to all C Level employees, VP’s and Directors

Toronto, Canada Area

Toronto, Canada Area

Aurora, ON

• Consultation and installation of Windows 7 PC’s, Windows 2008 servers and complete network setups including VPN support for various companies
• Performed software support for various veterinary software including Avimark and IDEXX Laboratory software
• Performed Windows 7 and Server 2008 Support including Active Directory administration
• Backup and disaster recovery for various companies
• Vender management including Dell, HP, Cisco, BlackBerry

Concord, Ontario

- Provided Analysis on daily reports from meters spread across the Toronto Region and several regions in the U.S.A- Provided direct support to a variety of customers, and on site support to a key customer. - Provided application support and provided insight into how the Smart Meter system operated- Often took measures to learn new systems, to where I was.

Markham, Ontario

- Provided day to day support for users- Provided maintenance for server and network systems- Set-up VoIP phones, and aided in the maintenance of the phone systems- Created scripting that matched call to client requirements. These scripts then saved data to databases, to be returned to the client

Bachelor Of Technology, Computer Information Systems

Presidents list award, Honours List award

Computer Information Systems Diploma, Computer Information Systems

Presidents list award, Honours List award