Head of fraud strategy for credit card and retail financing.

Run all things anti-fraud at Rogers Bank a monoline Mastercard issuer including: new account acquisition and authorization strategies, investigations, reporting, vendor management, call centre operations oversight, fraud recoveries, new system/vendor onboarding, and act as the Bank's eyes on any company-wide initiative. Have operated within budget each year and delivered record low fraud losses on a consistent basis while limiting overall customer friction. Spring/Summer 2023 Ted Rogers Award winner as an individual contributor.

Currently run all fraud-related strategy, call centre operations, internal controls, reporting, investigations, third party vendor relationships, and project implementation at Rogers Bank (a Mastercard issuer) finding a strong balance between mitigation and a customer-centric approach. Have seen back-to-back-to-back years of improved performance for Rogers Bank towards independently verified near best-in-class results.Among my core tasks are:Identify emerging trends and threats in order to mitigate fraud risk.Conduct independent analysis and assessment of those threats, and address them via strategic initiatives.Design and produce regular and ad-hoc reporting.Lead initiatives to improve reporting, analysis, and processes.Leverage existing systems and tools to identify and contend with threats. Propose the adoption of new systems via a change management process.Analyze data and information to provide strategic recommendations.Perform as the subject matter expert for credit card fraud for senior leadership.Recommend business priorities for the Bank, as well as influence and negotiate with internal and external stakeholders to achieve those objectives.Network with industry contacts to gather intelligence on emerging threats and develop best practices.Attract, retain, and develop talent.Directs outsourced vendors in the service of Bank goals, and liais with law enforcement.Build business cases for new fraud systems, and support their integration into existing Bank architecture.

Proactively identify trends, draw meaningful conclusions, and deliver change recommendations within both a strategic and tactical framework.Responsible for fraud mitigation for life cycle of accounts.Address emerging threats, produce performance reporting and provide updates and recommended changes to senior management.Produce business cases for new strategic initiatives, assess strategy change recommendations, and evaluate performance post-implementation.Coordinate with external stakeholders within Rogers Corporate as well as law enforcement where necessary.Develop and produce fraud reporting in order to evaluate team performance.

Coordinate cross-functional, data-driven projects to ensure deliverables are to scope, timelines and met and – mostly important – clients are satisfiedServe as the “face of the project” to clients, including Fortune 100 Life Sciences companiesMaintain and monitor project timelines and ensure accuracy in project status and forecastingManage and communicate timelines to internal teamsEnsure resource and project owner accountability toward upcoming due dates and quality outputsCoordinate and facilitate internal and client-facing project meetingsIdentify and raise issues and risks, and recommend action to resolveContribute to scoping of data-driven projects to balance client need, data requirements, resources requirements, and current projects portfolioDevelop and execute creative solutions to non-standard requests and problemsPromote inter-departmental collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet contract deadlines

Project Manager for 10 multi-therapeutic projects with a global span of coverage. Manage client and vendor relationships as well as customize scope and pricing of new and existing projects. Projects are survey-based studies of various medical technology submarkets. Primary end-goals are to: determine product unit and market share at a brand level. Develop custom projects as required. Promote efficiencies in data collection, analysis, and report production. Also, attend international conferences to promote existing product lines and predict future client needs.Developed advanced knowledge of Excel, PowerPoint, Word, and intermediate knowledge of SQL and MS Access.

Produce comprehensive market research reports and conduct custom consulting projects forecasting growth in key segments of the medical device technology market.Synthesize findings from primary research of industry experts and key opinion leaders in the medical device technology market with secondary research consisting of financial reports, SEC filings, scholarly articles, clinical trials, as well as government and non-governmental organization databases. Quantitative and qualitative findings are then synthesized to determine market size, growth, and key opportunities for competitors. These findings are disseminated through comprehensive reports, webinars, and client calls. Additional areas of responsibility include:- developing marketing materials for syndicated reports- representing MRG at key international conferences- training new MRG analysts- mentoring new employees over the course of their first reports

Served as a marketing researcher identifying sponsorship opportunities with conference producers and developing new conference ideas to aid in the delivery of strategic business knowledge to corporate executives.Additional responsibilities included:- developed an extensive library of marketing contacts consisting of professionals and corporate executives- acquired a wide breadth of knowledge on a number of business topics ranging from regulatory issues to digital media- participated in the development of a conference on background screening processes- recognized by management as one of the most efficient researchers in the company

Conducted complex and sensitive corporate investigations using a combination of public record research and other specialist tools to prepare clear and concise reports for a business-versed audience. Cases included litigation support, asset tracing, and business intelligence.Additional responsibilities included:- Rapidly became the lead investigator in the Canadian due diligence department- Performed asset location in major Ponzi schemes- Assisted with forensic accounting in multiple litigation support cases- Developed a manual on Canadian due diligence used to train new employees- directed a marketing campaign relating to compliance regulations