Bryan Khan Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Responsible for integrating and onboarding merchants on the Fairstone eCommerce solution by understanding and gathering their requirements, working with the development team to configure and connect the merchant environments, as well as test integration with the merchant’s ERP and POS systems, as applicable, schedule integration, and go to customer’s location for deployment.- Full ownership and accountability for the integration work scope, quality and success.- Support integration of Fairstone’s eCommerce solution.- Act as Merchant Liaison between Sales Transformation Office, IT, Sales and Merchant Support services.- Build a standardized process and documentation for merchant integration with Fairstone’s eCommerce solution- Establish a global integration and onboarding schedule- Prepare and test connectivity to APIs, ERP’s and POS systems prior to onsite integration and onboarding- At merchant site, implement, integrate and onboard the merchant to Fairstone’s eCommerce solution

Montreal, Canada Area

• Responsible for planning and conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, developing detailed project plans, project budget or anticipated savings, and establishing a framework for the management of on-going project activities.• Review and sign-off on Business Requirements documentation, Functional Specifications, test plans, and results.• Manage the project management process, including leading project meetings.• Oversees project activities such as documenting issues, action items, user requirements, or deliverables from project meetings.• Manages a variety of project related activities, including: updating project schedules and plans, project communications, budget tracking, etc.• Accomplishes all work within established methodologies and standards.• Identifies and tracks project issues, resolving issues where possible or escalating to higher management when needed.• Assesses and manages risks and drives mitigation activities.• Partners with clients and project team members to drive communications and change management activities for each project deliverable.• Responsible for participating in the development of communications and change management materials.• Identifies opportunities for business or process improvement and makes associated recommendations as appropriate.• Leads business case development and benefits realization tracking.• Actively engage clients through all phases of the project life cycle, ensuring client satisfaction through timely communication and consistent completion of deliverables within communicated timeframes.

Montreal, Canada Area

Responsible for working on programs championed by Air Canada's CFO organization in order to achieve ongoing Cost Transformation Goals. Support and manage deliverables on large cross-functional Corporate Real Estate programs (CRE). Projects are also performed on other Finance related programs as required- Work with Director Programs and CRE Business Unit to define program structure, controls and reporting in accordance with the project management lifecycle- Develop and maintain integrated program plans- Accountable for leading and/or supporting CRE programs to successfully delivering within timelines and budget- Monitor and report on progress related to programs and achieving targets.- Ensure integration and alignment of cross-functional teams- Ensure pro-active escalation to remove roadblocks.

Montreal, Canada Area

* Leading the development and execution of implementation plans for all new accounts. * Participating in shortlist sales pitches for large value opportunities in order to demonstrate value-added service and support that differentiates the offering. * Monitoring the progress of all new implementations against target plans and volumes and executing tactics to achieve customer and unit goals and recommending required action to management / RM’s as needed. * Participating in regular customer status discussions with GTB Managers, Directors and Scotia Capital RM’s. * Monitoring/reviewing development and implementation and support trends of the portfolio with recommendations and execution of tactics designed to maximize profitability and customer satisfaction. * Help respond to and prepare RFP’s to Procurement and Travel progams

Toronto, Canada Area

* Provide client consultation on parameters of program design. * Manage the implementation process with the client and third party vendors to ensure key milestones are met. * Manage supplier relationships and deliverables to ensure Service Level Agreements are met. * Provide implementation expertise to the sales specialists. * Cultivate and maintain strong client relationships.

Toronto, Canada Area

* Managed a Nationwide Commercial Card Portfolio of 93MM in charge volume for 2004. * Increased bank revenue on portfolio by 16% from previous year. * Conducted IMPAX meetings with Senior Management of Multi National Organizations to implement “Best Practice” solutions. * Implemented Web Based expense management software (Access Direct) for Canada and U.S. Operations. * Negotiate Contracts for new clients. * Responsible for the development and Implementation of V.I.M. for entire U.S. Bank North American Base.

Toronto, Canada Area

* Performed scheduling, hiring and performance reviews for a staff of 22. * Through effective coaching techniques reduced ASA (Average Speed of Answer) for Canadian Call Centre from 27 to 8 Seconds and TSF (Total Service Factor) from 76% to 92% * Created an interface between CentreVu® and Excel to conduct analysis of Call Centre Management.

* Provide key support to company administrators of Multi-National Organizations. * Implemented new programs for existing clients. * Trained new Account Coordinators.

Toronto, Canada Area

-Completes store operational requirements by scheduling and assigning employees; following up on work results.-Maintains store staff by recruiting, selecting, orienting, and training employees.-Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.-Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.-Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.