• Developed and executed strategic and tactical plans to drive revenue, loan and deposit growth, people management, business development and operational efficiency. YTD 2024 results – Gross Sales – 125% (expected full year 150% of target based on current pipeline); Return on portfolio of double targeted levels; expanded product penetration 20% and grew Average Deposits (@ June 2024) - 153% Y/Y.• Coached employees in prospecting, needs assessment, preparing individualized Client Relationship Plans, call planning, sales conversations, business trends, referral sources, cross segment referrals, etc. • Led client service discussions, complaint management and resolution • Led deal teams in evaluating new business opportunities, financial analysis, risk assessment, recommending deal structures for new and existing customers resulting in high success rate in deal approvals and bookings.• Collaborated with SVP and Head Commercial Banking in designing and implementing scorecards including functional goals and behavioral metrics, quarterly scorecards reviews etc.• Collaborated with local, regional and international partners including product teams, Finance, Wealth, Investment Banking to provide holistic solutions for clients.• Built internal and external networks to grow business and increase share of wallet.• Expanded market presence through strategic marketing initiatives and acted as representative at industry events. • Negotiated pricing, deal structures, terms and conditions, representations and warranties, legal documentation, etc. with customers and internal stakeholders.

• Led team of Commercial Credit Solutions Managers in structuring deals, credit risk management, market risk assessment, financial analysis, and annual reviews across +200 relationships.• Reviewed >200 financial statements annually covering multiple industries (hospitality, manufacturing, distribution, retail, construction, automotive, etc.) developing deep knowledge of KPIs required for success.• Co-ordinated financial analysis, credit restructuring and work-out of credit facilities. • Coordinated end to end deep dive of credit solutions processes and collaborated with department leaders to reduce process lags and improve response times.• Developed and implemented effective annual review controls to reduce overdue reviews and improve response time on new deals by 3 days and overdue annual reviews from 25% to below < 8%. • Spearheaded 30% reduction in Overdue Annual Reviews in 9 months.

• Orchestrated gross loan booking in the Mid-Market team of >US$70 million and deposit growth of US$7 million in 3 years.• Increased team productivity by designing and delivering training programs on business development, customer conversations, deal structuring, financial statement analysis etc.• Developed high performance team through active coaching, education, recognition strategies, etc.• Coordinated negotiations on deal feasibility, structuring, terms and conditions, pricing, among internal partners (Treasury, Finance, Risk Management, Support teams) and customers.• Resolved chronic unauthorized drawings by customers, reducing number by 90% in first 6 months on post

• Generated average loan growth of 500% and average deposit growth of 371% in 3 years.• Developed referral sources with industry players, branch team and other centres of influence • Increased average product utilization from 4 per customer to 8 per customer in 3 years.• Advocated for, identified and shared solutions that improve profitability of customer relationships.• Spearheaded conversion of customers to payment card products reduce cheques drawn increasing customer efficiency and reconciliation and reducing costs for the Bank. • Exhibited flexibility in roles and hours of work to meet tight deadlines and successfully close deals.

• Developed business and marketing plan for growth of trade products/services bank-wide• Grew trade revenue by 50% in first year as Trade Finance Manager and 30% year to date at end of tenure• Spearheaded trade finance training to over 100 sales officers across retail and commercial banking teams.• Collaborated across the Bank's international footprint to provide trade solutions to customers (import and export LCs, bid, performance and retention guarantees, SBLCs etc)