Daniel Bryan Email & Phone Number

Owings Mills, Md, Us

• Manages and administers the entire telecommunications infrastructure and all aspects of the voice/data network and any associated software. This includes, VOIP Gateways, call management systems, SKYPE and phone servers, Office 365 Unified communications, video conferencing. • Manages/directs the activities of voice/data network communication vendors. • Receives and prioritizes system administration work, project-oriented tasks, and service desk requests of varying severity, documenting issues via service desk and document repository, and effectively managing and resolving all issues within accepted service levels. • Provides customer-focused voice/data communication administration/management in a corporate environment. • Ensures documentation on processes, environments, procedures and configuration information exists and is maintained on a regular basis. • Designs and performs server and security audits, system backup procedures, and other recove1Y processes in accordance with the company's disaster recovery and business continuity strategies. • Documents and maintains all incoming/outgoing voice/data circuits and review billing for accuracy. • Completes voice/data communication moves/adds/changes (MACs). • Supports the company's strategies and depaltmental goals by accomplishing tasks as assigned.

• Provides troubleshooting to internal end users and External Customers. • Presented analysts findings both verbally and in written reports. • Oversaw the dally performance of computer systems.• Referred major hardware and software problems and problems to vendors or technicians for service.• Trained users m the proper use of hardware or software.• Participated in special projects, internal audits, evaluations and process improvements.• Ensured proper Installation of cables, operating systems and software. • Escalated unresolved issues to appropriate level.

• IT Inventory Management • Procurement of IT supplies to support the operation • Basic end user troubleshooting • Data Entry