I worked for apple Through a third party company (Teleperformace) achieving the following objectives- Identified and responded to customer request and concerns through email and online chat- Comunicated with management when customer issues escalated and worked to find resolution- Delivered exceptional costomer service to every customer by leveraging extensive knowlegde of products and service and creative welcoming, positive experiences- Exicibited high energy and professionalism when dealing with clients and staff

- Report to managementthe cost of inventory by city and identifying process improvements- Analyze the behavior of sales at the national level to be able to send enough product in cities and guarantee availability and assortment product to the final customer- Hold meeting with managers of each logistics in cities to monitor and control inventories, analyce differences and reconcile them- Keep page store updated, so that the client has a visualition of the availability at the time of placing the order

- Managementand service of the internal client, responding promptlyto eachof the request- Planningand controlof merchandise enlistment requests, inventory validation and material availability verification- Assistance of news in deliveries nationwide providing quick responseto the customer-Follow up the product arrivals nationwide