Daniel J. Bull Email & Phone Number

Glastonbury, Ct

South Windsor, Ct

 Highly proficient in Software Testing Life Cycle (STLC) and System Development Life Cycle (SDLC) processes. Complete understanding of the testing and code migration processes from development through production. Accurately analyze Functional Requirement Documents (FRD), Business Requirement Documents (BRD) and use cases for functional testing, business process testing, user acceptance testing (UAT), user interface testing (UI), regression and smoke testing. Maintained and organized manual and automated test conditions, test plans, test cases and test matrixes as to align with QA test strategy. Effectively utilize the Hewlett Packard Application Lifecycle Management Testing Tool (HP ALM 11) for manual and automated test case execution. Accurately triage defects, resolve discrepancies, monitor status and retest outstanding issues within the HP ALM application. This also includes the assigning, updating, and report creation of all defects found in all test execution phases. Efficiently work closely with project managers, test leads, QA leadership, developers and business partners to determine scope, develop test plans and create test strategies for assigned enhancements, builds and project initiatives. Extensive application testing, reporting and data validation utilizing both waterfall and agile testing methodologies. Quickly learn and utilize web and host based applications, functional testing tools (Soap UI) and developers tools (SQL R2). Equally successful in both team and self-directed settings while prioritizing work effectively and embracing change.

Enfield, Ct

• Established QA guidelines by developing the QA Test Strategy for the entire Brooks Brothers IT department. Designed quality assurance standards, procedures, and best practices created to limit quality risks and improve productivity/effectiveness.• Lead team of Quality Assurance analysts in prioritizing and executing all QA efforts for the new Brooks Brothers Point of Sale system (POS). Reviewed and documented work completed by analysts and provided guidance in the testing lifecycle process and methodologies.• Developed the strategic direction of the QA Team to include resources, skill sets and tools utilized to complete tasks.• Created and coordinated manual test plans, test conditions and use cases; ensured scripts were complete and validated through the HP ALM testing tool.• Reviewed test results and accurately assed output results against expected results. Retested accordingly and communicated to applicable business units in a clear and comprehensive manner. • Managed and owned all manual testing software scripts through designing and updating the test case matrix. Responsible for the updating and uploading of all test scripts to HP ALM testing tool. • Responsible for defect management within the HP ALM testing tool. This includes assigning, updating and closing of all defects.• Owned and managed development/test environments in a secured lab environment for all integration testing activities.• Lead the software quality assurance function and performed final signoff as condition for production system releases.• Provided post-implementation support for all deliverables.• Effectively worked with Business Analysts, Developers and Project Managers to meet deliverable deadlines for various projects.• Contributed in the development of functional specifications for technical analysis. Provided input to the business regarding feasibility of enhancements and change requests.• Developed relationship with internal operating groups and external customers.

Provide functional test support for commercial lines computer systems in the development environments. Understand existing business problems, create testing solutions and provide adequate documentation for both business and IT partners throughout the QA testing life cycle.Participate in the analysis of established Business Requirement Documents (BRD’s) and Use Cases for changes, enhancements, and new developments as it pertains to QA test case design. Work as liaison between business partners and IT developers when there are discrepancies in the BRD that effect QA testing.Develop manual test conditions and execute test plans based on BRD’s and Use Cases. Document status and communicate with onshore and offshore teams daily to ensure proper workflow and progress.Review test results and accurately assess output results against expected results. Retest accordingly and communicate to applicable business units in a clear and comprehensive manner. Responsible for the development and execution of daily regression/smoke tests which validate small to large application enhancements as well as ongoing system maintenance fixes. Identify and document system issues and defects, then, communicate results with IT build teams. Work closely with the developers to troubleshoot any application issues.Maintain a solid knowledge of business applications, processes and system interfaces used within the departmental information system strategies. Primarily the applications related to the testing function.Coordinate project activities with other teams within the business unit. Set priorities and make system and non-system decisions by using new analysis or information already gathered. Provide management with necessary time reporting information as required.Build positive and proactive relationships with teammates, internal customers, and business partners on and off shore.

Answered high volume of internal/external customer phone calls, emails and fax inquiries and communicated results. Logged customer inquiries in corporate ticketing tool and escalated to IT personnel on an as needed basis.Provided operational and business support for computer systems to various internal and external customers via phone and non-phone methods related to supported systems. Utilized available resources and industry best practices to determine if system(s) required corrective action and developed interim alternative work flows when possible. Maintained partnerships with large customer base, referral and service desk areas. Provided these customers with the necessary solutions, direction, processes and workflow guidance needed to complete the task at hand.Provided positive customer experiences by assuming ownership for all calls taken and resolving the customer's issues at first contact if possible. Understood established service level agreements, and effectively worked to meet or exceed those standards.

Business Risk Partners, Windsor, CT Reviewed error and omissions insurance applications and collected data to determine risk acceptability. Established and maintained broker relationships, communicated with brokers to obtain required underwriting information. Responsible for handling high volumes of new business and renewal accounts. Utilized the use of professional liability underwriting tools, guidelines and compliance requirements.; , Property & Casualty Insurance Producer, The Hartford Ins. Grp, Southington, CTAnswered high volume of inbound phone calls from AARP members requesting insurance to meet their personal lines insurance needs.Quoted and issued personal lines policies and applied appropriate underwriting guidelines to determine customer eligibility.Utilized professional sales model while cross-selling products and services as they relate to customer needs.Maintained property and casualty licenses in 35 states in addition to monitoring state specific underwriting guidelines.Provided high level of customer service while working within the established call center metrics.

Hartford, Connecticut Area

Answered high volume of inbound phone calls from AARP members requesting insurance to meet their homeowner and automobile insurance needs.Quoted and issued personal lines policies and applied appropriate underwriting guidelines to determine customer eligibility.Utilized professional sales model while cross-selling products and services as they relate to customer needs.Maintained property and casualty licenses in 35 states in addition to monitoring state specific underwriting guidelines.Provided high level of customer service while working within the established call center metrics.

Enfield, Connecticut

Directed and motivated sales team to achieve overall corporate sales objectives.Generated sales opportunities by identifying appropriate business targets and implementing daily sales strategies.Assisted sales representatives on live calls with questions and concerns regarding product/service questions.Created reports showing sales percentages, adherence to call center metrics and attendance.Monitored calls and provided feedback to reps to assist in sales percentages and quality assurance goals. Scored and critiqued, to achieve the highest level of quality assurance.

Hartford, Connecticut Area