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Daniel Burns Email & Phone Number
Quality Assurance Operations lead
at
OVO
1 work email found
@yahoo.co.uk
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Quality Assurance Operations lead
Location
United Kingdom
Company size
Who is Daniel Burns? Overview
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Quick answer
Daniel Burns is listed as Quality Assurance Operations lead at OVO, a with 3314 employees, based in United Kingdom. AeroLeads shows a work email signal at yahoo.co.uk and a matched LinkedIn profile for Daniel Burns.
Daniel Burns previously worked as Head of Billing and Debt at Amber and Customer and Billing Operations Manager at Guernsey Electricity.
Company email context
Email format at OVO
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*@yahoo.co.uk
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AeroLeads found 1 current-domain work email signal for Daniel Burns. Compare company email patterns before reaching out.
Profile bio
About Daniel Burns
Having progressed through a broad spectrum of roles across the utilities industry, I am a talented leader, always looking to leverage these skills to meet and exceed the expectations of my employer.Hi! Thank you for visiting my profile. As you will quickly note from my profile, I am a highly experienced individual with key skills in people management and staff development to improve effectiveness.I am a highly motivated professional with utilising leadership expertise to grow and mentor best-in-class collections team to improve productivity and efficiency.Furthermore, leveraging a unique approach, I am known for developing and executing new collections/operations strategies.Moreover, I have proven history of collaborating with high-levels and cross-functional management to attain key organisational goals. Another core focus of my experience highlights my ability to design, implement, and direct professional/competent collection functions across all products.The areas where I really excel at include: Risk Assessment & Mitigation Team Leadership & Direction Reporting & Documentation Cross-functional Collaboration Training & Development Cost Analysis & Control Debt Management While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organisational expectations. Feel free to hit me up on my email, phone, or PM if you want to discuss additional details regarding my work experience and the skills I have to offer.
Listed skills include Management, Stakeholder Management, Energy, Change Management, and 4 others.
Current workplace
Daniel Burns's current company
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17 roles
Daniel Burns work experience
A career timeline built from the work history available for this profile.
Quality Assurance Operations Lead
Head Of Billing And Debt
Customer And Billing Operations Manager
Apr 2022 - May 2023
Head Of Billing & Collections
In my current role, I am reviewing business and staff performance. I am directing customer journeys specifically around Debt and Vulnerability. I am designing and implementing new Collections process via CRM system. In addition, I am leading various operations, such as on boarding of new third-party agencies, improving collections performance, and managing outsourcers. I am ensuring compliant with regulator by revising all policies and processes. I am managing stakeholder relationships across whole business and external suppliers.The values I have driven during this role were: Utilised current strategies through division of tasks. Reduced customers with no payment method by 25%. Increased debt collection by 100% within six months. Improved frequency and accuracy of billing from 88% to 94.5% and from 80% to 91.5% respectively. Mitigated unbilled accounts from 23% to 4.24%. Lessened back office activities, such as tickets by 50%.
Jan 2021 - May 2023
Operations Manager - Collections
Jan 2021 - Mar 2022
Debt Manager
George Banco - Guarantor Lender
During this tenure, I was reviewing processes and policies after conducting FCA (Financial Conduct Authority) audit. I was supporting stakeholders across different sites through delivery of recommendations. Steered specific area's functions to drive seamless operations and maintain high business standards.My achievement for this role has been: Enhanced performance quality, steered external audit, and merged stakeholders from various industries. Delivered suggestions by leveraging knowledge; resulted in obtaining opportunity to review Quality Audits for improving ways of working and processes leaner/manageable.
May 2020 - Jan 2021
Performance Lead (Ftc)
During this role, I evaluated area performance and executed change for facilitating in meeting targets by managing exceptional performance within Customer Care. Moreover, I enabled efficiency of customer journey through partnership with different business areas.The values I have driven during this role were: Improved staff morale and engagement via incentives and 121s as well as gained feedback. Increased call quality performance from 62% to 75% within five months. Assessed overall team performance, including 121s, performance reviews across area, and HR processes. Developed effective objectives and monitored all call centre efficiency.
May 2019 - Mar 2020
Customer Care, Billing And Collections Manager At Oneselect
Oneselect
In this role, I led new Billing and Collections area, whilst supporting Customer Care in daily activities. I was designing and deploying new dunning package from inception to successful finish, covering implementation of external DCA (Debt Collection Agency); executing best working practices for all business areas. I was driving seamless payment process, such as Direct Debit payments by collaborating with finance.My achievement for this role has been: Decreased debt by £1M+ by executing and utilising debt strategy. Lessened Billing backlogs from 20K to 8K in six months. Minimised Debt by 25% from £1M+ to £750K. Delivered training and coaching to Managers/staff members for performance enhancement through regular 121s, development plans, and regular feedback. Implemented Vulnerability processes and partnered with National Debtline.
Jun 2018 - Dec 2018
Billing And Collections Manager
Oneselect
May 2018 - Dec 2018
Debt Improvement Manager
During this tenure, I was identifying and resolving system issues quickly after collecting information from employees of company. I was actively involved in supervision of daily inbound call centre's activities with an FTE of 154.The values I have driven during this role were: Diminished cost and saved money via initiatives and review of all company's debt over one year as well as reported directly to director. Successfully lessened debt by £10.3M and BDC (Bad Debt Charge) by £3.3M. Executed process changes across several areas to ensure impact of discussions on all parties. Communicated with CAB, National Debt line, and Ofgem to assist customers in struggling to pay.
Jul 2017 - Dec 2017
Nov 2014 - Jul 2017
Feb 2013 - Nov 2014
Term Agency Manager
May 2012 - Feb 2013
3Rd Party Agency Manager
Feb 2011 - May 2012
Team Performance Coach
Nov 2009 - Feb 2011
Customer Advisor
Jun 2007 - Nov 2009
FAQ
Frequently asked questions about Daniel Burns
Quick answers generated from the profile data available on this page.
What company does Daniel Burns work for?
Daniel Burns works for OVO.
What is Daniel Burns's role at OVO?
Daniel Burns is listed as Quality Assurance Operations lead at OVO.
What is Daniel Burns's email address?
AeroLeads has found 1 work email signal at @yahoo.co.uk for Daniel Burns at OVO.
Where is Daniel Burns based?
Daniel Burns is based in United Kingdom while working with OVO.
What companies has Daniel Burns worked for?
Daniel Burns has worked for Ovo, Amber, Guernsey Electricity, Orbit Energy, and George Banco - Guarantor Lender.
How can I contact Daniel Burns?
You can use AeroLeads to view verified contact signals for Daniel Burns at OVO, including work email, phone, and LinkedIn data when available.
What skills is Daniel Burns known for?
Daniel Burns is listed with skills including Management, Stakeholder Management, Energy, Change Management, Project Delivery, Project Management, Project Planning, and Power Generation.
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