Bearing Expertise: Provided technical support and expert guidance to customers in selecting appropriate bearings and related products, ensuring alignment with performance, quality, and budget requirements.Maintained up-to-date knowledge of bearing products, specifications, and industry standards.Collaborated with sales teams to educate on new products, industry trends, and competitive insights.Order Processing & Fulfillment: Managed the end-to-end order cycle, ensuring timely, accurate order processing and fulfillment.Processed orders in ERP systems (Netsuite, Epicor 21), verifying part numbers, quantities, and shipping preferences to minimize errors and improve efficiency.Coordinated with warehouse and logistics teams to oversee packing, labeling, and shipping of orders.Proactively communicated order statuses to customers and resolved any issues, including returns and exchanges, to maintain a high level of customer satisfaction.Inventory Coordination: Assisted with inventory management to maintain adequate stock of high-demand bearings, reducing lead times and optimizing fulfillment capabilities