- Conduct monthly accounting activities and prepare comprehensive full-cycle financial statements, including both standard and special journal entries.- Examine accounting records to identify discrepancies, ensuring timely investigation and corrective actions. Provide detailed variance analysis and reporting.- Prepare general ledger account reconciliations and perform in-depth analysis.- Deliver insightful analysis and support to the management team.- Participate in monthly financial statement reviews with senior management.- Actively engage in continuous improvement initiatives by collaborating closely with the IT department.- Contribute to quarterly forecasting and annual budget preparation.- Develop and present quarterly presentations along with detailed variance analysis.- Recommend and implement changes to enhance systems and controls, assisting in the creation of corrective action plans as needed.- Drive process improvements in the Finance department.- Undertake special projects and analyses as required.

• Performed reconciliations; consolidated revenue between general ledgers (Workday Financial & Adaptive), bank balances to GL transactions (Bank checks), total assets under management, balance sheet & income statement between GLs, IFRS 16, goodwill and intangibles• Prepared monthly & yearly financial statements for AGFWave board meetings (subsidiary) and currently assist with the preparation of consolidated statements • Prepared quarterly forecasting & yearly budgeting for AGF Operations and investigated variances• Performed daily cash flow forecasts• Ensured internal controls are effective by testing new processes through Sandbox (testing platform)• Investigated AUM/reconciliation variances by liaising between AGF departments and with clients• Efficiently completed balance sheet, income statement, and Assets Under Management loads to Adaptive GL and reconciled balances to Workday Financials GL• Maintained accuracy of the Adaptive system platform by modifying formulas to capture all data accurately• Oversaw company IFRS 16 accounts and prepared individuals schedules for each company• Oversaw goodwill and intangible accounts• Prepared and reviewed process narratives for accounting systems (Adaptive)• Completed quarterly reviews with auditors (PWC)• Oversaw institutional clients revenue cycle; creating invoices, recording accruals and payments, performing reconciliations, assets under management analysis with accompanying journal entries • Performed monthly/quarterly reconciliations which includes Accounts/Inter-company Receivables, assets under management (AUM) and long term debt• Reviewed client contracts while providing feedback and needed adjustments• Reviewed supplier invoices and approved fixed asset costs, depreciation, expenses, disposals & assets to place in service• Provided advice to the client services and human resources division on billing/procedures to maintain strong relationships with clients and coworkers

• Validated account transfer requests to other financial institutions and client beneficiary documents to ensure forms are in good order• Liaised between internal departments within Tangerine to ensure documents not in good order are resolved• Ensured urgent requests from financial institutions and clients are resolved in a timely manner• Accurately and efficiently placed redemption requests for transfers to other financial institutions from client requests• Completed reconciliations for mutual funds bank accounts• Accurately and efficiently updated client beneficiaries for registered accounts• Accurately deposited client and other financial institution contribution/transfer cheques to client accounts• Initiated investigations for issues regarding client transfers and beneficiaries until completion• Accurately validated end of day cheque deposits• Improved processes for transfer outs and beneficiary updates to increase efficiency • Ensured draft mail outs to other financial institutions from client transfer out requests are completed accurately • Responsible for organizing and scanning daily mail for the department• Participated in team meetings and projects with the products development team

• Effectively and efficiently managed each client interaction from first contact to resolution.• Managed multiple inbound/outbound client support channels (i.e. phones, email, live chat and in-person)• Resolved client problems in a professional manner, deescalating issues as required.• Became subject matter expert on Questrade products and services, which include stocks, fixed income securities, complex options, mutual funds, ETF’s and commodities.• Educated clients on trading and financial terminology and strategies in both the equity and derivatives markets, assist with their account activity, and trading platforms.• Troubleshooted rejected trades, real time margin calls, corporate actions, option strategies and currency conversions.• Executed client requests for withdrawals, stock and fund transfers between brokers, currency exchanges, and quote latest information from financial publications • Provided technical support to clients on Questrade’s platforms