Daniel Hewitt Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Engaging with both prospects and loyal customers with a customer-centric approach, I introduce cutting-edge contact centre solutions powered by the AWS CX suite and partner technologies, tailored to address a customer’s specific business challenges. I collaborate with clients and internal teams throughout the sales journey, from discovery and design to.

Brisbane, Queensland, Australia

Represent the “Voice of the Customer” by developing the product vision to build, maintain and prioritise the product backlog, ensuring the build team is delivering work that maximises business value whilst delivering necessary fixes and functionality to our customers. The Product in this instance is the customer journeys and experiences delivered through.

Wellington & Wairarapa, New Zealand

Provided strategic and operational leadership on the bank's contact centre technology. Ensuring the technology platform was operating efficiently and effectively and driving innovations and enhancements to the platform, helping all BNZ contact centres deliver exceptional customer experiences. I managed the team of 3 supporting the platform internally and.

Wellington & Wairarapa, New Zealand

Responsible for supporting the bank's contact centre technology platform used by 27 different business groups made up of 750+ users across the bank along with the operational systems and processes that enabled the teams to provide great customer experiences. Worked on multiple improvements and operational enhancements aiming to deliver a frustration-free.

Wellington & Wairarapa, New Zealand

Proactively identifying, developing, and implementing opportunities for process improvements within BNZ Direct. Working with the Team Leaders, Assistant Site Managers, Site Managers, and our Operations team to ensure the smooth day-to-day running of the sites through supporting incident management and mitigation along with the development of new tools or.

Wellington & Wairarapa, New Zealand

Lead, coached, and developed a team of outbound insurance representatives to deliver metrics such as NPS, quality, customer contacts, and retention. Key Outcomes: - Implemented an outbound dialler solution to gain efficiencies in contact rates and help both the outbound and inbound team achieve their key metrics.- Implemented an NPS and FCR customer.

Wellington & Wairarapa, New Zealand

Helped the Team Leaders with the coaching, training and managing of their teams by filling in for coaching/training sessions and providing additional coaching for team members when needed. Supported the Site as required with tasks such as assisting with the development of new tools to help simplify the Team Leaders day to day work.

Wellington & Wairarapa, New Zealand

Provided customers with exceptional customer service and personal banking solutions in a blended inbound/outbound Contact Centre environment. Promoted the banks products and services to customers based on the customers’ needs and future goals that had been identified through quality conversations.

Wellington & Wairarapa, New Zealand

Provided customer service consistent with BNZ service standards and values by actioning customer requests and applying standard process and procedure. Promoted products and services to customers by identifying customers’ requirements and providing information on appropriate products and services to meet customer needs