Create the overall technical strategy for solutions to business requirements, ensuring they align with the organization’s goals.Analyze and define mid to long term strategies for central voice platforms and services to support new commercial propositions and new technologies along with supporting RFQs and POCs.Translate business requirements into technical requirements, aligning the features with business goals.Build and integrate systems to meet customer's needs whilst ensuring seamless inter-working.Provide strategic guidance during the development process, making key technical decisions and explaining their impact on the organization. Analyze existing systems and implementations to identify areas for improvement and resolve technical issues as they arise.Vendor and stakeholder management during new products development.Build High Level and Low Level Design documentation.Design bespoke SIP interconnects.Deliver hardware and software solutions for bringing new capabilities and additional capacity. Design, configure and test central voice platforms and provide level 3 support to Operations.Design, develop tools for enabling data-driven decisions in network management, capacity and optimization.Co-Design with vendor custom Big Data network analytics platform for taking advantage of our high volumes of traffic by getting actionable and accurate insights for both the network and service.

Design and maintain SIP interconnects for peering with external customers or othercentral platforms. Design and developed tools like capacity management, CDR gap detection,automating BAU activities always aiming for innovative solutions to tackling them whilst continuouslyimproving them. Contributed to architectural changes to our vendor delivered big data tool. Design andimplement KPIs. Explore and explain traffic patterns and behaviors through data analysis, gettinginsights on both the network and service, making data-driven decisions in network management andoptimization. Support RFQs and PoCs.

Perform changes and advanced troubleshooting on Unified Communications platforms and on core IMS elements. Proactively run health checks on IMS core nodes, looking for misconfiguration(s) and changing configuration(s) to improve monitoring. Provide internal technical consultancy to projects ensuring that both functional and non-functional requirements are met. Held Oracle SBC trainings to both my SLS colleagues and FLS.

Perform changes and advanced troubleshooting on core IMS elements, SIP-I interconnects, IN, SMSC and other VAS platforms. Integrate non-standard IP PBX(s) and extend current VoIP services by creating custom Oracle SBC HMRs. Support testing and validation of new PBX(s) and CPE(s) vendors. Perl and bash scripting to automate tasks like IMS provisioning, IMS registration, health checks, database corrections.

Handle requests and claims from customers with leased lines over various transporttechnologies such as Microwave, Wireless Ethernet, Fiber Optic, Cable, GPRS and services like VPN,Internet, Voice over E1, IP Telephony, M2M. Support change requests and provide first level of troubleshooting.

Provide second level of support to business clients with broadband connections, wireless access points, mobile hot spot, web hosting, self-care accounts.