Conducted comprehensive property inspections for prospective management, assessing conditions and identifying necessary improvements. Developed detailed scopes of work for managed properties, outlining tasks, materials, and timelines. Liaised with property owners to present and gain approval for renovation scopes and budgets. Performed Section 8 inspections to ensure properties met housing standards and passed compliance requirements. Coordinated evictions with process servers, ensuring legal procedures were followed. Recruited, trained, and supervised subcontractors, ensuring alignment with company practices and standards. Executed move-out inspections and conducted mandatory periodic inspections to maintain property quality.

Manage all aspects of the daily operations within the company. Worked alongside technicians in the field to complete jobs to satisfaction. Quality checked jobs at random via site visits and client phone calls. Sourced and ordered material for large jobs. Drew up on site estimates and worked with clients on pricing and payment arrangements. Trained and guided the customer service representatives in answering calls, booking jobs, scheduling jobs, and closing calls. Supervised and allocated space on grounds for Developed relationships with commercial property managers to expand business that was previously only residential. Set benchmarks for employees and the company as a whole and developed the planning to reach those benchmarks. Performed one on one coaching with every employee on a routine basis.

Administer full spectrum of day-to-day operations within The Children's Museum of Memphis and Memphis Grand Carousel. Direct event rental business by developing and maintaining robust relationships tenants and clients. Manage projects from conception to completion under budget and time. Develop and monitor annual facilities budget. Control access and key control programs. Supervise allocation and management of space on the grounds, including office space, parking lot, storage building, and common areas. Ensure effective management of museum’s point of sale system. Lead maintenance of equipment and supplies in compliance with health and safety standards. Analyze and resolve all IT related issues and collaborate with IT vendor for service and installation. Identify needs for repairs or renovations by conducting routine inspections of building structures. Provide constructive training and guidance to the campus security team as well as coach staff on emergency situations.

Headed full spectrum of daily opening and closing procedures throughout the museum and carousel building. Maintained and improved exhibits and facilities in coordination with operations management team. Directed accurate and up-to-date display of all exhibits and admissions desk. Administered booking, arrival, and orientation of groups and birthday parties. Led, trained, motivate and evaluated all visitor services personnel for continuous process and performance improvement. Monitored correctness of employee deficiencies by conducting regular one-on-one meetings. Prepared weekly sales reports while acting as a key point of contact with various vendors involving daily museum operations. Adhered to all relevant CMOM policies, rules, and regulations.