As a supervisor working in a busy hospitality environment, it is my duty to ensure that customers are satisfied with the level of customer service they receive from members of staff and ensuring that customers are supplied with refreshments, change and to handle cash ins snd cash outs. Main job duties involve opening and closing the shop (key holder) Balancing the shop float at the beginning of the day / end of the night.Ensuring that customer care staff are performing their duties to their utmost potential.Ensuring the safety of staff and company property.