Monitor operational needs to ensure employees are prepared to assist guests with merchandise sales, intervene during escalated situations to secure guest and employee satisfaction. Prepare and disseminate revenue reports for leadership team, analyze weekly sales data to discover what most popular merchandise items are to ensure the stock is well maintained throughout the day.

Managed the guest experience for 40 luxury vacation rentals in various communities across the central Florida area. Welcomed and was available for guests at all times during their stay as a representation of Vacation Capital Group Management as well as provided recommendations, referrals, and requests for visits to local attractions. Worked closely with our local property management company to efficiently maintain and provide upkeep to the houses by reporting, communicating, and… Show more Managed the guest experience for 40 luxury vacation rentals in various communities across the central Florida area. Welcomed and was available for guests at all times during their stay as a representation of Vacation Capital Group Management as well as provided recommendations, referrals, and requests for visits to local attractions. Worked closely with our local property management company to efficiently maintain and provide upkeep to the houses by reporting, communicating, and following up with any concerns. Show less

Skillfully led over 500 private VIP tours for affluent families, dignitaries, and celebrities.Utilized problem solving and time management while providing the highest level of efficiency and service.Handled confidential information; ensuring our guests’ safety is our number one priority.

Coordinated resolutions for guests’ concerns and provide appropriate compensation utilizing the Listen Apologize Solve and Thank model.Assisted guests with any vacation needs to ensure their time at the Walt Disney World Resort was seamless and exceptional ensuring they visit us again in the future.Supported the Disney Springs Operations Leadership Team by preparing and disseminating property updates and various reports.

Generated over $1.2 million in ticket revenue, exceeding team sales goal by recommending the proper tickets to guests to further enhance their experience at the Walt Disney World Resort.Managed resort and package accommodation for teams participating in Disney’s Spring Training and Pop Warner Super Bowl.

Generated over $5 million in total revenue by exceeding sales goals and was awarded Star Gala top performer seven times.Provided one-on-one development for fellow employees by sharing personal experiences and stories in order to increase sales revenue.