Daniel Carlson Email & Phone Number

United States

Scottsdale, AZ

Chandler, AZ

• Developed solutions that drove innovation and competitive advantages.
• Wrote code to build and support GM’s systems, applications, and platforms as well as configured, optimized, and deployed packaged software (COTS).
• Created back end solutions using XML and relational databases.
• Worked directly under the Software Development Lifecycle (SDLC) in an Agile SCRUM environment.
• Streamlined quality assurance bug testing using Selenium automation testing software.

Flagstaff, Arizona Area

1 - on - 1 Technology Tutoring/TrainingPC & Mac Repair/InstallTV & Home Theater Install

Flagstaff, Arizona Area

• Travel via company vehicle to client's home or work remotely via phone or Geek Squad's Support Platform to provide complete solutions.
• Make advanced repairs on units and respond to client inquiries.
• Facilitate solution of sales, upgrades, installations and service in homes/store.
• Provide thorough documentation of all work.
• Maintain skills required to perform basic consumer electronic integration work.
• Maintain skills required for specialization in computing.

Flagstaff, Arizona Area

• Teach and coach agents to successfully perform their business area strategies through a balanced leadership approach among customers, employees and shareholders
• Ensure all agents are accumulating the appropriate knowledge and expertise through continuous learning and self-development for providing an excellent customer shopping experience
• Conduct regular training meetings
• Supervise the Geek Squad Precinct, ensuring no customer is ever left unserved or underserved

Prescott, AZ

• Maintain, repair, and service client technology and devices.
• Perform backup for other agents.
• Perform other duties as assigned.

Prescott, AZ

• Engage customers using selling skills to provide solutions to their technology challenges.
• Work with the sales team, explaining services and technology to help them achieve business goals.

Prescott, AZ

Employed in the Information Technology department of the college where I worked closely with staff and students resolving all technical matters. This included system malfunctions, software and hardware troubleshooting, and network systems setup.