I currently help customers with equipment troubleshooting and help restore peace of mind to customers for their safety and trust in our products and services. I also provide provide ways to help improve their life and experience with Vivint with education, product knowledge, and available ways to help customer save money on other bills.

Champions the account growth and customer acquisition for smart home and business solutions across the state, especially within the security and automation systems categories. • Facilitates the full sales lifecycle from cold-calling and pitching products to installation and post-sales support for over 4K customers.– Demonstrates commitment and perseverance to intuitively understand customers’ needs and close contracts quickly.– Simplifies technical jargon to educate users on basic and advanced equipment operations.• Proactively communicates with customers to adjust and confirm service appointments. – Leveraged solid networking and referral skills to grow and qualify a lead base of 56 clients.– Tracks and manages all inventory, prepares detailed reports, and remotely coordinates with cross-functional teams.• Partners with the sales manager and operational leaders to analyze sales data, identify trends, and co-strategize niche opportunities for account growth.– Proactively identified service gaps in the personal home security division and refined sales pitches and presentations to cross-promote and upsell various product solutions.– Optimizes workflow to expedite service delivery, enhance customer experiences, and achieve corporate quality goals.• Troubleshoots complex network and equipment issues and performs hardware repair.• Formally recognized for achieving the highest sales quota, customer satisfaction, and efficiency rates in the first 6 months.– Coached and shared expertise with new technicians through on-the-job training and mentoring programs, including modules on company procedures and technical product knowledge.

Directly involved in the creation, maintenance, and feature designs of a unique service utilized by highly populated companies for unresolved progression ‘pain points’ while generating them ROI.• Worked with a professional app creation team to help facilitate feature creation and bug fixes.– Tested and recognized incorrect logic behavior and provided fixes for the dev team.• Furthered the App’s progression after the partnership of the Dev team was concluded.– Learned the Mendix application to personally involve myself in the App’s engine.– Fixed several bugs and incorrect logic flows initially created by the Dev team.– Suggested, designed and added dozens of new features.– Fixed existing and added new API features for essential 3rd party applications.• Completely redesigned the front-end user experience for the end user experience to have easier access and control over tools and features.

Pending...

Conceptualized, designed, programmed, and animated 12+ 2-dimensional puzzle games as a side-project to learn and improve various software development skills. Created detailed, multi-logical systems for more advanced gameplay in HTML5 applications for online users.

Independently spearheaded the scheduling, execution, and post-sales service to over 4,600 customers for a small, start-up pest control company that was quickly bought out.• Maintained a full calendar of customers by quickly responding to service requests and optimizing workflow processes.– Refined service routes in the Wake Forest, North Raleigh, and East Raleigh districts to help provide additional support to other technicians in surrounding areas when needed.• Procured exceptional customer service and was recognized for efforts in going above and beyond the expected to solve problems and escalate any major concerns.• Accurately prepared detailed job reports for clients and submitted dockets to head office for invoicing.

Fostered financial security and peace of mind to over 150 customers by offering honest, straight-forward advice, high-value products, and exemplary customer service across the North Raleigh and Wake Forest territory.• Tailored policies to each clients’ needs to sell new policies and upgrade existing policy holders’ accounts.– Managed the book of business valued at over $120K annually.• Created compelling sales presentations, negotiated contracts, and closed on custom insurance policy deals.– Self-accountable for scheduling all appointments, prioritizing workflow, preparing policy paperwork, managing finances, and submitting detailed reports.– Diplomatically de-escalated any customer complaints and quickly resolved issues to maintain a high client satisfaction rating.• Completed continuous sales training throughout tenure.