Daniel Carroll Email & Phone Number

Frankfort, Il, Us

Orland Park, Illinois, United States

Responsible for managing accounts in multiple territories. Responsibilities include providing vehicle inspections, scheduling vehicle inspections, purchasing gifts, entertaining accounts outside of work, scheduling meetings, explaining new products, leveraging current relationships to develop new relationships and covering other territories that may need assistance from time to time.

• Won “Best Branch” award multiple times for excellence in Customer Service, Growth, and Sales• Responsible for acquiring and maintaining multiple accounts through marketing efforts and relationship building• Promoted over 25 people to higher positions in the company• Promoted from location in Gresham, to multiple “Flagship” locations which are the largest locations in the company• Remained top half in sales reaching as high as number one in my position• Received numerous customer service bonuses and was invited to customer service dinners. (Based on surveys where only “Completely satisfied” customers count towards victory. 20+ customers asked at random monthly.)• Carried the responsibilities of a position above mine in my managers absence on multiple occasions, leaving me responsible for 5 different locations at once; over 70 employees• “Entertained” accounts and employees, taking them on outings, nurturing the relationships• Responsible for managing and approving hours/staffing at my locations• Responsible for holding an “occupancy” of +90% meaning that I am renting over 90% of my fleet of vehicles at all times, I regularly averaged +95%-96% • Conducted morning meetings every day: 15 minutes of speaking in front of staff about goals, duties and important information for the day

• Promoted to “Flagship” location as first promotion• Integral in gaining new business account that generated a 10% growth in rentals• Promoted in less than a year to my own location• Achieved record numbers in customer service and growth for that location

Chicago, Illinois

• Remained top half in region for sales • Promoted through the “Best Person” program at Midway Airport to Management Assistant• Integral part of team that won the EAA award of exceptional customer service, sales, and growth

Controlled operations of a 60-million-dollar-a-year storeCreated a strategy to improve customer service in electronics departmentConducted interviews of new applicants in all departmentsFacilitated morning huddles for daily operationsMaintained money for the entire store dailyScheduled and adjusted employee's weekly hoursUtilized strong personal selling skills and developed a loyal clientele

Advertising and Marketing Internship August 2010-Decemeber 2010Developed comprehensive business plan for C2V Business Plan competition, resulting in 1st place overall award Assisted in utilizing social media communications to promote the websiteCommunicated with advertising agencies to gain market exposureUtilized guerilla and viral marketing techniques to generate interest on campus and the UIC communityAttracted students on and off campus to visit the company's website and also presented power presentations within multiple classes to create awareness

Accepted increased responsibilities and trained new staff membersAssisting the bartenders, servers, and customers with any of their needsResponsible for providing inventory, maintaining appearance and assisting customers