Daniel Carroll Email & Phone Number

Vancouver, Washington, United States

-Knowledge and understanding of licensing, copyright laws, royalties, and contracts.-Handles complex royalty processes including analysis of earnings and trends.-Provides exceptional service to assigned principal rights owners globally.-Communicates with assigned principal rights owners and internal and external contacts.-Collaborates with global department personnel and provides intellectual property expertise support of ancillary systems and software.

825 Ne Multnomah St, Suite 1300, Portland, Or 97232

Summary: Responsible for successfully provisioning, testing & installing Integra voice and data services to Integra clients.• Works with project management, voice and data vendors, and field service personnel to activate new services.• Ensures timely response to client service and service installation needs.• Processes new activations, disconnects and migrations of client services.• Performs remote acceptance testing of loops delivered from vendors that Integra orders service from. • Coordinates remote testing activities with field operations, vendors, business partners, and clients.• Documents all work performed in a comprehensive ticketing system.• Engages internal departments to identify process, system and implementation issues to establish common understanding and encourage solutions.• Provides technical assistance and support to other Service Delivery teams during and occasionally outside business hours.• Tests new circuits and coordinates repair activity with the LEC.• Achieves and maintains on-going technical and product proficiency.• Adheres to and recommends enhancements to standards, policies, and procedures to maintain support capabilities and team morale. • Meets or exceeds stated quality, throughput, and customer satisfaction metrics and goals.• Provides off-hour, on-call, and weekend coverage as required.• Performs other related duties or projects as assigned.

*Team Lead of the Media Department.*Organized, stocked, & maintained all Video Games, Movies, & Music for the Mill Plain store in Vancouver.*Helped train new associates.*Assisted with store meetings & cross training with other departments.*Shipped and received a large number of product on a weekly basis.*Made end-to-end solutions for customers in store, online, and over the phone.*Mid to high-level competitive sales directly with the general public.

Extensive face to face customer service with the general publicAccount entryInventory controlMaintaining a paperwork journalOpening and closing the buildingLeading peers with all current sales promotionsGeneral cashier operationsAdvanced POS management