Who is Daniel Carter? Overview
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Daniel Carter is listed as Business Implementation Analyst at FastDox, based in Manchester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Daniel Carter.
Daniel Carter previously worked as Senior Customer Support Analyst at Lunio and Customer Support Analyst at Lunio.
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Email format at FastDox
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FastDox
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Profile bio
About Daniel Carter
I thrive on being a part of a highly engaging technology team that make great software and provide bespoke solutions for everyday business problems.I get satisfaction from seeing the value and benefits I bring to my colleagues, associates, and customers.I work with high levels of emotional intelligence and resiliency; I enjoy working in a fast-paced environment where I am key to problem solving and supporting the technological requirements faced in modern day business.In my last appraisal I was considered to be applying the best modern-day practices, along with agile solutions and had the technical abilities of people far more senior.I am very passionate about technology and believe just because a certain thing has been done a certain way doesn’t necessarily mean you can’t improve on that process by applying cutting edge automation, A.I and machine learning solutions.I believe that by embracing technology and looking for ways to improve personally and professionally, you keep yourself ahead of the competition and helps maintain a healthy can do attitude and humility.
Listed skills include Networking, Help Desk Implementation, Information Technology, Troubleshooting, and 6 others.
Current workplace
Daniel Carter's current company
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6 roles
Daniel Carter work experience
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Business Implementation Analyst
Current
Jun 2024 - Present
Senior Customer Support Analyst
- My responsibilities at Lunio
- Implementing improved processes, automation, SLAs, CSAT scoring and reporting into Zendesk to ensure the clients were receiving the best possible support.
- Mentoring and managing the customer support team to provide the best level of support to the clients by following strict processes and SLA’s.
- Providing internal and external training sessions to assist users to better understand the product and effectively apply it to their business requirements.
- Assisting the Sales and Customer Success team by providing SQL/Redshift data reports, answering technical/qualifying questions, and scoping out the clients Implementation process to get deals over the line and existing.
- Assisting the Product team by testing new software releases and feeding back potential bugs and solutions. Assisted with rolling out client beta tests for new product releases with clear metrics to success.
Aug 2023 - Jun 2024
Customer Support Analyst
Jul 2022 - Aug 2023
Head Of Technical Support
- I am responsible to ensure that all technical aspects of FastDox are functioning optimally. My duties include the following:
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of software development
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations to the Development Team and Technical Director
- Maintaining system functionality by testing computer components
Apr 2020 - Jul 2022
Support Specialist
Sep 2017 - Apr 2020
FAQ
Frequently asked questions about Daniel Carter
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What company does Daniel Carter work for?
Daniel Carter works for FastDox.
What is Daniel Carter's role at FastDox?
Daniel Carter is listed as Business Implementation Analyst at FastDox.
Where is Daniel Carter based?
Daniel Carter is based in Manchester, England, United Kingdom while working with FastDox.
What companies has Daniel Carter worked for?
Daniel Carter has worked for Fastdox, Lunio, and Venom It.
How can I contact Daniel Carter?
You can use AeroLeads to view verified contact signals for Daniel Carter at FastDox, including work email, phone, and LinkedIn data when available.
What skills is Daniel Carter known for?
Daniel Carter is listed with skills including Networking, Help Desk Implementation, Information Technology, Troubleshooting, Network Administration, It Hardware Support, System Administration, and Computer Hardware.
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