Daniel Castro Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

Technical & Project Manager responsible of End-to-End technical deliverables according with scope and project milestones in an Enterprise segment for Latin and North America regions.• Responsible of 4G & 5G (SA/NSA) private wireless implementation in CORE, Transport, RAN and OSS domains.• Responsible of Mission Critical implementation on top of pWireless networks for Transportation, Manufacturing, Energy, Health Care, Public Sectors, Supply Chain and Logistics vertical markets.• Responsible of RAN Sharing implementation between private and publics networks.

São Paulo E Região, Brasil

Global Technical Manager working in OSS/BSS projects for Latin America, North America, Middle Eastern and Asia regions.• Responsible of troubleshooting and global team’s coordination in an customer support and project delivery activities for Mediation, Provisioning, Middleware, Collections, Order Management, Order Entry, Customer & Product Management, Revenue Assurance, Rating, Online Charging System, Voucher, Billing, Bill Formatting, DOC1, Payments, TAP3, Taxation and Customizations.• Responsible for Revenue Assurance implementation and support in an MVNE & MVNO architectures.• Responsible for Deployment, Release Management and Change Management processes.

São Paulo E Região, Brasil

Performance & Capacity Planning in IBM solutions for Brazilian government bank.

São Paulo

Handling Customer Services Requests for Latin America and Caribbean customers in CORE CS, UDM and IMS solutions. Core Circuit Switch: MSC, GTW and MGW; User Data Management: HLR, HSS and CUDB; IP Multimedia Subsystem: MTAS, CSCF, PCRF, SBG, BGF, IPW, MRS, MGC, SLF, AAA;

Rio De Janeiro E Região, Brasil

• Support Engineer for Preemptive Support Services in CORE CS and UDM solutions.• Ensure a proactive action to avoid network issue, loss revenue and brand issue, aiming to minimize gaps and network issue and translates in high customer network stability, performance and customer satisfaction.• Ensure operational performance improvement by detecting and resolving problems before they cause downtime, minimizing service disruptions, through usage of the Usecase portfolio.• Support Ericsson Products for CORE CS and UDM. Core Circuit Switch: MSC (Dual Blade / Blade Cluster) and MGW; User Data Management: HLR, HSS and CUDB;

Jamaica

• NOC coordinator for Preemptive Support Services in Core CS/PS, Radio Access, Charging System, Media & Application.• Ensure a proactive action to avoid network issue, loss revenue and brand issue, aiming to minimize gaps and network issue and translates in high customer network stability, performance and customer satisfaction.• Ensure operational performance improvement by detecting and resolving problems before they cause downtime, minimizing service disruptions, through usage of the Usecase portfolio.• Ensuring delivery scope according to SLA • Create work instructions for each activity following the Preemptive Support guidelines• Ensure approved use cases are documented in the Preemptive Support Deliverables tracking sheet;• Ensure that the Customer is notified immediately of urgent detected/reported findings• Monitor and follow up on all open Customer & Ericsson findings/trouble tickets/CSR’s and escalate when necessary• Responsible to conduct root cause analysis when necessary for issues not detected by the service, Especially in the case of Emergencies, understand and request appropriate changes to/ or new Use Cases• Responsible to evaluate every outage and determine what usecases are needed to be implemented/evolved• Analyze Technical reports to ensure delivery is as expected; • Schedule meetings together with the customer (internal or external).

São Paulo

• Customer Technical Leader for Preemptive Support Services in Core CS/PS, Radio Access, Charging System, Media & Application for Claro Brazil and Digitel Venezuela customers.• Ensure a proactive action to avoid network issue, loss revenue and brand issue, aiming to minimize gaps and network issue and translates in high customer network stability, performance and customer satisfaction.• Ensure operational performance improvement by detecting and resolving problems before they cause downtime, minimizing service disruptions, through usage of the Usecase portfolio.• Ensuring delivery scope according to SLA • Create work instructions for each activity following the Preemptive Support guidelines• Ensure approved use cases are documented in the Preemptive Support Deliverables tracking sheet;• Ensure that the Customer is notified immediately of urgent detected/reported findings• Monitor and follow up on all open Customer & Ericsson findings/trouble tickets/CSR’s and escalate when necessary• Responsible to conduct root cause analysis when necessary for issues not detected by the service, Especially in the case of Emergencies, understand and request appropriate changes to/ or new Use Cases• Responsible to evaluate every outage and determine what usecases are needed to be implemented/evolved• Analyze Technical reports to ensure delivery is as expected; • Schedule meetings together with the customer (internal or external).

Rio De Janeiro, Brazil

• NOC coordinator for Preemptive Support Services in Core CS/PS, Radio Access, Charging System, Media & Application.• Ensure a proactive action to avoid network issue, loss revenue and brand issue, aiming to minimize gaps and network issue and translates in high customer network stability, performance and customer satisfaction.• Ensure operational performance improvement by detecting and resolving problems before they cause downtime, minimizing service disruptions, through usage of the Usecase portfolio.• Ensuring delivery scope according to SLA • Create work instructions for each activity following the Preemptive Support guidelines• Ensure approved use cases are documented in the Preemptive Support Deliverables tracking sheet;• Ensure that the Customer is notified immediately of urgent detected/reported findings• Monitor and follow up on all open Customer & Ericsson findings/trouble tickets/CSR’s and escalate when necessary• Responsible to conduct root cause analysis when necessary for issues not detected by the service, Especially in the case of Emergencies, understand and request appropriate changes to/ or new Use Cases• Responsible to evaluate every outage and determine what usecases are needed to be implemented/evolved• Analyze Technical reports to ensure delivery is as expected; • Schedule meetings together with the customer (internal or external).

São Paulo

• Software Update Management service coordinator for Core CS/PS, Radio Access Network, Charging System, Media & Application in Latin America and Caribbean customers.• Ensure a proactive software updating process, aiming to minimize SW level gaps and translates in high customer network stability, performance and customer satisfaction.• Defined service delivery strategies according the contract budget received from Account Manager.• Assigned and secures allocation of resources from Global Competence Domain for activities according contracts.• Participated of service cost estimate with pré-sales area for building a new proposal. • Plans and assigns activities towards the applicable Global Support Centers (off-shoring) according to the Tactical Resource and Costing Planning agreements and targets;

São Paulo

Integration, Software Upgrade and Hardware Expansion execution for CORE CS (MSC, MGW, HLR) and RAN (BSC, BTS, RNC, NodeB) nodes.

São Paulo E Região, Brasil

Business Management

Business & Project Management (Mba)