Daniel Castro Email and Phone Number
Professional with more than 20 years in the market, he has worked in Marketing & Sales Strategy, defining everything from strategic planning of structures to channel strategy, always with a close focus on the customer journey and operational efficiency.Experienced in the management of products and digital products, works from market analysis, trends and competitors, to the development of new portfolios, monetization and business loyalty, also leading fronts for market intelligence, relationship rules, commercial partnerships, new technologies, structuring/management OKRs and KPIs, among other fronts.With a 360º Marketing Strategy, also works with communication strategy, mainly with media planning, analyzing paid media models, customer journey and Performance, generating financial/budget efficiency through analysis of media such as Google Ads, Meta Ads, and other Paid Traffic. Added to his experience is his eye for Growth, working with channel strategies, working with face-to-face, remote and digital sales, setting targets, analyzing Performance VS deviations, and new opportunities to sell more, whether through systems, people, processes and data efficiency.He has worked for large companies such as Claro Brasil, Telefônica Vivo, Wine, Santander, among others.An administrator by degree, he has an MBA in Marketing from ESPM.Results-oriented, he supports companies in building high-performance brands and teams.
Alloha Fibra
View- Website:
- alloha.com
- Employees:
- 5107
-
Especialista De Marketing | Estratégia De Rentabilização E FidelizaçãoAlloha FibraSão Paulo, Sp, Br -
Partner & Marketing Management | Digital Marketing ProjectsSoulhub Aug 2023 - Jun 2024São Paulo, BrasilDigital Marketing Agency, responsible for digital communication planning for SME clients, recommending everything from content proposals, media strategies, investments, etc., to strategies for loyalty, retention and new channels. -
Product Manager | Marketing Project ManagementTimwetech Aug 2022 - Aug 2023São Paulo, BrasilBusiness consultancy responsible for managing marketing projects, mainly with Telefônica Vivo, leading fronts from process mapping/review to market, trend and competitor analysis, proposing solutions for service digitalization and operational efficiency, mainly in Mobile products, through the Recharge plan.Key activities:+ Structuring/planning marketing projects, acting with efficiency and digitalization+ Market analysis, trends and opportunities in the customer journey+ Constant strengthening of partnerships with client Telefônica Vivo+ Growth strategies for the business, resulting in ~90% digitalization in the Portability process+ Looking at the profitability and loyalty of the customer base, especially for the Recarga product+ Drawing up needs briefings for the IT and Engineering areas, monitoring demands+ Working constantly with UX/UI, always focusing on the customer experience+ Building/managing business indicators, generating highlights for leadership+ Leading squads across the company -
Growth Marketing Coordinator | Media Planning, Analytics & PerformanceWine Sep 2021 - Aug 2022São Paulo, BrasilResponsible for the Growth Marketing strategy of the company's main BUs, Subscription Club and Door-to-Door Sales, worked from the construction of media planning to Portfolio strategy, defining investment, communication model, offer, commercial Speech, among other fronts, delivering +50K sales/month.Key activities:+ Strategic marketing planning with a focus on Media strategy+ Building sales forecasts: national, by channel, region, team+ Analysis of the market, trends and competitors, generating insights for the whole company+ Campaign strategy: communication model, speech, times, spaces, etc+ Definition of the communication strategy: SMS, E-mail Marketing, Push, Application, etc+ Proposals for new segmentations of the customer base, analyzing ROI+ Go-to-market strategies with sales channels+ Developing partnerships with the market, including Itau, VISA, Outback, PayPal etc+ Working with Google Analytics, Meta ADS and other paid traffic+ Budget management, acting on deviations and needs+ Building business indicators, looking at performance on a daily basis+ Presenting results to key leaders+ Leadership of 5 people -
Growth Consultant, Digital Channels | Loyalty StrategyClaro Brasil Jun 2020 - Sep 2021São Paulo, BrasilAs a member of the Marketing/Digital Channels team, he took part in the Broadband Customer Base Shielding Squad, analyzing the customer profile, de-positioning the customer base, as well as doing a 'To_For' of these VS complaints, Churn etc., triggering projects involving offers, processes, customer journey and new technologies, resulting in a 1 p.p. improvement in the indicator.Key activities:+ Deployment of strategic marketing planning+ Analysis of the broadband customer base, with a view to repositioning customers+ Creation of criteria for understanding dispositioned customers+ Structuring new segmentations, tests and approvals for Call Center contact+ Definition of the customer communication rule: audience, message, channel, Speech etc+ Monitoring revenue generated before and after changes, avoiding losses+ Developing new service channels, such as WhatsApp+ Interface with IT to ensure the applicability of each of the business rules+ Developing mailings for contacting the Call Center, making moves+ Participation in the customer relations process+ Commercial support for the projects and operations team+ Presenting results to executive leadership -
Growth Consultant, Digital Channels | Monetization & Loyalty StrategyNextel Brasil Aug 2018 - Jun 2020São Paulo, BrasilActing as Business Owner, he was responsible for the Loyalty and Monetization strategy for the Post-Paid and Control product, defining everything from offer strategies to customer relationship rules.Key activities:+ Loyalty and profitability strategy for the mobile customer base+ Development of relationship rules, defining Speech, Offers and Channels+ Mapping/reviewing processes, proposing models for automation+ Market analysis, competitors and consumer insights+ Project management, leading 100% of delivery schedules+ Presenting results to direct leadership -
Digital Channels Coordinator | Product Owner, Project ManagementSantander Brasil Aug 2016 - Jun 2018São Paulo, BrasilResponsible for analyzing the market and developing new Digital Channel proposals for the bank's B2C structure, working from strategic planning to demand management with IT/Engineering, aligning all developments with operational needs and the customer's digital journey.Channels of operation: Mobile, Web Portal, Internet Banking and ATM.Key activities:+ Analysis of the market, trends and competitors+ Project planning with a focus on efficiency in the customer journey and portfolio sales+ Management of the area's budget, with ~R$ 17MM revenue/year+ Development of new products, features and customer relationship journeys+ Structuring A/B tests for all the actions he carries out+ Looking at portfolio efficiency, especially insurance+ Building the communication plan for seasonal actions (fathers, mothers, Blackweek, etc.)+ Developing new media and customer approach channels+ Structuring business indicators VS performance management+ Presenting results to executive leadership+ Leadership of 5 people -
Marketing Consultant | Product Strategy, Prepaid And Postpaid MobileVivo (Telefônica Brasil) Sep 2010 - Aug 2016São Paulo, BrasilResponsible for managing VP B2C's mobile products (Pre- and Post-Paid), worked on product development and efficiency, offer strategy, new features, etc., as well as Go to Market strategies, working with commercial materials, sales speech, systems, processes, quality, etc.Key activities:+ Product development across the entire structure (Post-Paid and Pre-Paid)+ Market analysis, customer trends and competitors+ Definition of new offers, especially those to combat churn+ Monitoring the customer journey through relationship channels+ Looking at the P&L, measuring actions, expected return and payback+ Direct marketing management (SMS, E-mail Marketing, IVR), with a focus on business profitability+ Developing partnerships with banks to increase recharges and reduce costs+ Interface with IT for possible improvements and new projects+ Managing the segment's P&L, acting on quantitative and qualitative deviations+ Management of the main product projects, such as the implementation of the 9th digit+ Support for the commercial area through Books, training sessions and strategic meetings+ Presenting results to executives -
Senior Marketing Analyst | Loyalty StrategyNet Oficial Sep 2009 - Sep 2010São Paulo, BrasilResponsible for the company's loyalty strategy, he worked from strategic planning of the area to management of portfolios, offers, channels and processes, accelerating communication rules, business profitability and base loyalty, mainly through automation of processes and/or communication with the client.Key activities:+ Loyalty strategy with 100% of the company's customer base+ Definition of actions involving products, prices, offers and commercial speech+ Building customer relationship rules, creating new contact segmentations+ Developing partnerships with companies in various segments, generating a value proposition+ Working with market intelligence, especially market research and insights+ Generating needs briefings for internal clients, such as DBM, Engineering and Operations+ Strategies for working with other digital products, such as DDD 21, Account Debit, etc+ Controlling the P&L, analyzing performance, expected return and payback+ Building new contact mailings, focused on the Call Center team's performance+ Elaboration of materials for the sales force, aligning speeches, offers, processes, etc+ Development of the reward program for acquiring new clients (Co-branded)+ Managing incentives for the sales force, especially in call centers+ Presenting results to executive leadership -
Marketing Analyst | Loyalty Program, Post-PaidVivo (Telefônica Brasil) Sep 2005 - Aug 2009São Paulo, BrasilResponsible for Vivo's points program, she worked from (re)structuring the program to managing projects linked to the platform, leading fronts for customer relationship strategy, communication with the base, participation in some prospecting partnerships (especially the Itau card).I also worked with base shielding, carrying out new segmentations of audiences prone to churn, working with communication, specific offers and new approaches to the points program.A highlight was the launch of the IPhone offer in Brazil, using the points model as a negotiation. -
Operations Analyst | Customer Experience OperationsAtento Sep 2004 - Aug 2005São Bernardo Do Campo, São Paulo, Brasil -
Financial AssistantCvc Corp Sep 2003 - Sep 2004Santo André, São Paulo, Brasil -
Production & Finance AssistantCavalera Jan 2002 - Nov 2003São Paulo, Brasil
Daniel Castro Education Details
Frequently Asked Questions about Daniel Castro
What company does Daniel Castro work for?
Daniel Castro works for Alloha Fibra
What is Daniel Castro's role at the current company?
Daniel Castro's current role is Especialista de Marketing | Estratégia de Rentabilização e Fidelização.
What schools did Daniel Castro attend?
Daniel Castro attended Espm Escola Superior De Propaganda E Marketing, Uniban.
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E2E Technical & Project Manager - Nokia | Core | Ran | Vran | Oran | Genai | Vas | Ocs | Oss/Bss | Oda | Soa | Middleware | Orchestration | Microservices | Network Slicing | Mvne | Mvno | PwirelessSão Paulo, Brazil -
Daniel Castro
Belo Horizonte, Mg1gmail.com
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