Daniel Catchpole Email & Phone Number

England, United Kingdom

United Kingdom

Moving internally form IFM to Client service was to gain greater understanding of the finance elementsof the FM business, managing the budgets and P&L tracker within each account. All of the above accounts all surpassed their end of year targets. In addition to managing the front of house reception teams at all Vodafone’s commercial buildings, and management of the day to day FM requirements offering a first-class customer experience to our clients.

London, United Kingdom

Gresham Street is TSB’s London HQ. It is also home to the CEO, Chairman, Executive team and houses over 400 employees. Being a high-profile site, there was an emphasis on delivering the best possible standards and these were measured by SLA’s and KPI’s. During my time with TSB and working alongside other service lines on the contract, I was able to make great improvements to those already provided by Mitie. As well as HQ I was also responsible for other London office sites and branch locations.In addition to the above my role includes: • Visitor management • 3rd party contractor management (including monthly SME reviews)• Responsible for maintaining site Health and Safety records• Championing Fire Marshall and First Aid responsibilities• Access control permanent and temporary staff, contractors)• IT migration from LBG to TSB’s own platform• Office moves both internal and external• Delivering SLA & KPI’s

8 Canada Square,Canary Wharf,London,E14 5Hq,United Kingdom

Project Excalibur was the name coined by HSBC to investigate and remediate the mis-selling of IRHP products (Swaps) to small & medium sized businesses, following an investigation by the FCA. The project was extremely high profile with Senior Management being directly reported to and overseen by the bank's Chief Executive, its main sponsor. This high profile was such, that confidentiality, accuracy, reliability and target achievement were paramount.In addition to the above my role included:• Document Management System - IBM Filenet Document Management System User.• Management of customer trade data base of 30,000 rows of information using Microsoft Excel 2010.• Work flow supervision in order that teams met their targeted KPI’s .• Change management support, UAT, user tuition and granting and revoking access rights.• Writing operating manuals & End user training of the Filenet system.• Command & Control team were responsible for the regular submission of Management Information to various stakeholders: Senior Management, FCA and HMRC.• Correspondents between other banks as part of the Novated trades being review.

London, United Kingdom

Day to day management of various teams to ensure the Trust sites are fully maintained for all aspects of General Maintenance including security, porters, cleaning and catering to ensure high levels of hygiene required in a clinical environment; these results are then presented to the board of directors in the quarterly review meeting, Daily routine included communicate solutions, solve problems and meet deadlines.• Management of various teams undertaken using internal IT workflow management system.• Responsible waste management of 70 Trust sites across central and North West London portfolio.• Communicate changes to Trust policies and promote good practices. .• Managing risk within the trust.• Maintaining site waste database using Excel 2007.• Managing the trusts waste and vehicle budgets and spending.• Project management of site building refurbishments.• Health and Safety Compliance.

55 Bishopsgate, London

As part of a small team, I was responsible for communicating on a daily basis to the 850 Staff about any building service issues, maintaining site health and safety records, maintenance logs for planned maintenance works. CBRE used a helpdesk system tool called Service Insight this system was used to raise work requests, generate purchase orders and manage our third party contractor which were mainly Cleaning and Maintenance.Meeting and often exceeding commercial SLA’s with a reduced headcount after Aon and the Benfield group merged was of paramount importance. Identified and implemented Cost savings on key service lines this was achieved for example, by negotiating with third party suppliers on improvement measure and sourcing new suppliers that could offer the service at a more competitive price whilst not compromising the service or quality.

Devonshire Square London (Aon London Hq)

Aon completed the acquisition of the Benfield group in 2008 and with the facilities services changing form being managed in house to CBRE. The facilities team reduced by 75% and I was bought across from Aon’s Devonshire Square site to manage the transition and to focus on the client expectation and delivering the same excellent service with a reduced budget. The site had a staff head count of 850 split over 3 floors and a fully catered client suite with 27 meeting & conference rooms.In addition to the above my role included:• Project management of meeting room refurbishments and AV installations.• Third party contractor management including Hard and Soft Services.• SLA and KPI monthly targets and reporting.• Contract negotiations.• Managing site Health & Safety records.• Managing risk using risk assessments & method statements.• Scheduling planned maintenance works such as planned preventative Maintenance (PPM)• Budget management for service lines and minor works.

London, United Kingdom

Operation Business support team consisted of 25 chefs that were employed by RA on a full time basis that would meet the support need of RA contract catering business. It was my task to coordinate the chefs so that individual sites staffing cover was meet with the high standards• Budgeting and cost management.• Supply and manage support chefs to over 60 sites across London.• Turned a loss making division into a profitable division with a gross turnover of one million.• Manage high profile sites which consisted of Investment Banks, Insurance Brokers and Media companies.• On site book keeping using Nexus.

Education record

Havering (Catering) College NVQ level 1 NVQ level 2

Education record